Where to begin? The idea of the service is good but the execution is flawed. Instead of rapidly expanding into every single market imaginable, maybe work on the markets that are huge problems. And instead of forcing residents into using the service, give them the option to opt in. The major carriers will still deliver in complexes and residents will let you know of that. Be prepared to be chewed and cussed out on the daily because of it. You'll be ridiculously underpaid for the industry and what is expected of you. Senior management in customer service is pitiful and not well suited for the job. Expect to be micromanaged down to when you take your bathroom breaks. Be prepared to have things change daily if not hourly because they don't know what they're doing and have no structured plan on how to improve that department or the "resident experience". Don't expect to have a yearly review or even a salary review when it comes to that time because of "budget", but they can continue to onboard and hire Atento agents (aka outsourcing customer service to Guatemala), management has to be getting a kick back for this half baked decision. Ever wonder why the customer service is so bad, that's your answer. Management also continues to promote and hire people who are not qualified for junior management positions, and the people in those positions are majority "yes men" because senior management does not like feedback or being told when their ideas are terrible, *looking at you platform transition two weeks before peak season started*. Work/life balance, what's that? Senior management expects you to be on call and answer them, and extremely upset residents, at all hours, this includes the hourly employees because that is what senior management does.
