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      Fidelity Investments

      Engaged Employer

      Fidelity Investments reviews

      4.1

      80% would recommend to a friend

      (18,327 total reviews)
      avatar

      Abby Johnson

      85% approve of CEO

      78% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      4.0

      Career opportunities

      3.9

      Compensation and benefits

      3.7

      Senior management

      Fidelity Investments has an employee rating of 4.1 out of 5 stars, based on 18,327 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Fidelity Investments employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      18K reviews
      1.0
      Jun 9, 2026

      Great camaraderie but heavy micromanagement and pressure

      Financial customer associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The onboarding experience builds a great camaraderie among the hiring class. The hybrid schedule allowed for flexiblity and a break commuting to work (this has changed with the RTO policy now). They're generous with PTO.

      Cons

      This job would be fine if it wasn't for the mircomanagement of call stats. They track everything (previous comments on here are valid). The coaching they provide will be on a more than regular basis (1-2x every 8 days), they'll provide feedback on the tiniest thing to improve the stats by 0.5-2%. They'll try squeeze everything out of you. This is what makes a simple call talking job hard/annoying as Fidelity's expectations are over the top for an easy job. Again, all for $20/hr. At the beginning they'll try to sell on you on cross training into another product. Back in the day, it was required. Now they sell it like only the best get selected, later on they'll push you to cross train like it's not an option. Last thing, please modernize your systems. Why are we asking customer to fax in paperwork like we're in 90s?

      Viewing 10 - 12 of 18,327 Reviews
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      ReviewsFidelity Investments reviews

      Glassdoor has 21,165 Fidelity Investments reviews submitted anonymously by Fidelity Investments employees. Read employee reviews and ratings on Glassdoor to decide if Fidelity Investments is right for you.