Fifth Third reviews

Lots of tenured processors and ops team. Too many teams handling specific parts of the mortgage process which in turn leads to a HUGE disconnect and poor customer service. MLOs processing their own files because processors are constantly OOO and don’t seem to care whether a file closes or not. Closers don’t care to close on time if a file gets to them 3 days before and almost always try to push the date out. Processing managers of 15 years who have no clue what a rent schedule is?! FHA loan denied a week before closing because they have a 640 credit score but no bank account with 5/3. How’s that even legal ? They trap you with a large guarantee only to leave you broke because they don’t want to close loans unless it’s for a doctor. Horrible mistake coming here and a waste of a year.

They are dead set on not increasing starting pay even though they frequently lose employees to other banks due to not paying competitively.