Fifth Third reviews

Upper management doesn't understand what goes on.

As they continue to outsource departments, close branches or convert them to "Banks of the future" staffing model continues to drop in brick and mortar. Building maintenance is not good at all. Takes forever for anything to get fixed, with very little expenditure on facility. Equipment and processes are outdated and extremely inefficient. Incentive plans become harder to achieve and payouts slowly declining. Most importantly, as they continue to cut staffing in branches, the manager gets to wear additional hats each year. Can be very overwhelming to complete all tasks, trackers, reports, forms etc. With all the busy work, it makes it nearly impossible to schedule daily time with team members, actually coaching them and helping them attain team goals.