Fifth Third Customer Service Representative CSR reviews

3.6

83% would recommend to a friend

(61 total reviews)

Tim Spence

100% approve of CEO

57% positive business outlook

Customer Service Representative (CSR) employees have rated Fifth Third with 3.6 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Fifth Third is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

61 reviews
3.0
Mar 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay is good for a teller position compared to other companies and the schedule isn’t too bad depending on the branch manager.

Cons

PTO is at a minimum… meaning it’s either you go to work sick or you save your PTO for an actual (much needed) vacation. Transfers are close to non-existent and trying to move up the ladder is harder than you would think as an internal hire.

Viewing 4 - 6 of 61 Reviews

Glassdoor has 4,356 Fifth Third reviews submitted anonymously by Fifth Third employees. Read employee reviews and ratings on Glassdoor to decide if Fifth Third is right for you.