Lead Customer Service Representative
Pros
Salary was somewhat competitive compared to other banks in area. Benefits are pretty good and health insurance cost is not outrageous.
Cons
Where to begin...don't be confused when you get hired here, all you are is a salesperson. Fifth Third has entirely too many branches in the Nashville area for the amount of market share they own. Most branches do less than 60 teller transactions per day, but the branch staff is expected to meet outrageous sales quotas each month. (for example, I worked in a branch that did around 50 transactions per day, but we were expected to open 35 checking accounts, 30 savings accounts, 15 credit cards, 3 loans, and multiple other business partner referrals each month. this was pretty much impossible without doing things that were almost unethical to get new business.) Branch managers are never in the branch and can never account for what they are doing outside of the branch. District and regional managers are useless and do not value employees. The real problem is with the head of retail in Nashville...this person does not need to be in any position of leadership. She is so out of touch with how banking has changed and how branches function that when she speaks all you can do is roll your eyes and laugh. Tennessee market has tons of drams (i.e., rumors of bankers sleeping with upper management to get promoted, people getting extremely intoxicated at company events and acting inappropriate, branches that have staff members who don't speak to each other, unethical sales practices being overlooked by management as long as branches are making goals, etc.) Constant employee turnover and understaffing means that most of the time you will be working 6 days a week, but will not get overtime...management will change your time card to avoid paying overtime and have no problem letting you know about it. Being forced to go to quarterly sales/service meetings after branch closes with no pay for these hours/drive time to get there. These problems seem to only be in the retail branch banking area of Tennessee, employees in other areas like private banking/commercial/wholesale/operations never complain about issues like this, so it seems obvious that the problem starts with the head of retail branch banking and trickles down to the branches.
