Is Fifth Third a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Fifth Third have rated their employer with 4.0 out of 5 stars in 280 Glassdoor reviews. This is a higher than average score with the overall rating of Fifth Third employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Fifth Third now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Fifth Third .

Does Fifth Third pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Fifth Third with 3.9 out of 5 stars based on 280 anonymously submitted employee reviews. This is 10.8% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Fifth Third.

How happy are Customer Service (CSR) professionals working at Fifth Third?

72% of Customer Service (CSR) employees at Fifth Third would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated Fifth Third with a 3.4 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.6 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Fifth Third?

Personal Banker (345) , Personal Banker II (215) , Customer Service Representative (208) , Personal Banker I (137) , Financial Center Manager (91) , Customer Service Representative (CSR) (61) , Bank Teller (59) , Lead Customer Service Representative (52) , Teller (37) , Mortgage Loan Officer (36) , Analyst (35) , Licensed Personal Banker (35) , Retail Personal Banker (32) , Vice President (28) , Portfolio Manager (26)

What are the pros of working at Fifth Third according to real employee reviews?

"The benefits are good and finding internal promotions is easy to a point (see below)." ((in 487 reviews)); "The pay is good and overtime" ((in 269 reviews)); "Worked with some great people..... trained well unlike other banking institutions I have worked with." ((in 220 reviews)); "Having a regular schedule and work life balance was good" ((in 170 reviews)); "the culture and work atmospere was great" ((in 133 reviews))

What are the cons of working at Fifth Third according to real employee reviews?

"Poor management and district management." ((in 198 reviews)); "Managers determine if you're good or not based on how they feel about people themselves" ((in 92 reviews)); "little or no training" ((in 87 reviews)); "No bonus" ((in 33 reviews)); "Branch managers are 1) managers, 2) bankers, 3) tellers and 4)business development officers." ((in 24 reviews))

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Fifth Third

Fifth Third Customer Service (CSR) reviews

4.0

72% would recommend to a friend

(280 total reviews)

Tim Spence

64% approve of CEO

57% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Compensation and benefits

3.6

Culture & values

3.6

Career opportunities

3.4

Work/Life balance

3.1

Senior management

Customer Service (CSR) employees have rated Fifth Third with 4.0 out of 5 stars, based on 280 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Fifth Third is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

280 reviews

2.0

Nov 4, 2024

rough

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good benefits even for part time

Cons

Management was difficult to work for.

4.0

Oct 30, 2024

Busy but well compensated

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

pays well and many managers are good.

Cons

very busy, penalties varied. Some people would get in trouble for having a call with an elderly person last 30 min and someone else would disconnect their phone multiple times and create IT tickets and never recieved a penalty for it.

3.0

Oct 10, 2024

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits Culture Room to grow

Cons

Doesn’t pay well. Politics in upper management

Viewing 16 - 18 of 280 Reviews

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Cincinnati, OH

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Consumer Contact Center Professional - Grand Rapids

Lead CSR/Teller - Matthews, NC - Full-Time

Matthews, NC

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Float CSR/Teller - East Region/Cincinnati, OH - Full-Time

Cincinnati, OH

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Fifth Third reviews FAQs

Fifth Third reviews Fifth Third Customer Service (CSR) reviews

Fifth Third

Fifth Third Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

rough

Busy but well compensated

Customer Service

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