Is Fifth Third a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Fifth Third have rated their employer with 4.0 out of 5 stars in 280 Glassdoor reviews. This is a higher than average score with the overall rating of Fifth Third employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Fifth Third now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Fifth Third .

Does Fifth Third pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Fifth Third with 3.9 out of 5 stars based on 280 anonymously submitted employee reviews. This is 10.8% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Fifth Third.

How happy are Customer Service (CSR) professionals working at Fifth Third?

72% of Customer Service (CSR) employees at Fifth Third would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated Fifth Third with a 3.4 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.6 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Fifth Third?

Personal Banker (345) , Personal Banker II (214) , Customer Service Representative (208) , Personal Banker I (137) , Financial Center Manager (91) , Customer Service Representative (CSR) (61) , Bank Teller (59) , Lead Customer Service Representative (52) , Teller (37) , Mortgage Loan Officer (36) , Analyst (35) , Licensed Personal Banker (35) , Retail Personal Banker (32) , Vice President (28) , Portfolio Manager (26)

What are the pros of working at Fifth Third according to real employee reviews?

"The benefits are good and finding internal promotions is easy to a point (see below)." ((in 473 reviews)); "The pay is good and overtime" ((in 277 reviews)); "Worked with some great people..... trained well unlike other banking institutions I have worked with." ((in 221 reviews)); "And the work life balance was good for a financial services job." ((in 161 reviews)); "the culture and work atmospere was great" ((in 133 reviews))

What are the cons of working at Fifth Third according to real employee reviews?

"Poor management and district management." ((in 191 reviews)); "Managers determine if you're good or not based on how they feel about people themselves" ((in 95 reviews)); "little or no training" ((in 86 reviews)); "poor leadership, lack of direction for professional development" ((in 35 reviews)); "small raises and no bonuses" ((in 29 reviews))

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Fifth Third

Fifth Third Customer Service (CSR) reviews

4.0

72% would recommend to a friend

(280 total reviews)

Tim Spence

64% approve of CEO

57% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Compensation and benefits

3.6

Culture & values

3.6

Career opportunities

3.4

Work/Life balance

3.1

Senior management

Customer Service (CSR) employees have rated Fifth Third with 4.0 out of 5 stars, based on 280 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Fifth Third is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

280 reviews

3.0

Jun 24, 2026

Supportive training and inclusion, but fast-paced and stressful

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The training is very thorough and extensive. They take security seriously. You are supported when you’re a new hire. There are ways to be involved and feel included in the company. Information is readily available to help you.

Cons

It is a job that can lead to a lot of stress. It can be very fast paced. There are a lot of policies, procedures and information to remember. Should have proficient computer skills to be successful with this position..

5.0

Jun 18, 2026

Great pay but challenging call center environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The job has great pay.

Cons

Hard to get out call center

3.0

Jan 9, 2026

Good for beginners

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Provide good health insurance, dental and vision benefits

Cons

-Have to be thick-skinned to handle tough customers -Escalation is difficult because of low staffing.

Viewing 1 - 3 of 280 Reviews

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Fifth Third reviews Fifth Third Customer Service (CSR) reviews

Fifth Third

Fifth Third Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Supportive training and inclusion, but fast-paced and stressful

Great pay but challenging call center environment

Good for beginners

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