Fifth Third reviews

3.6

60% would recommend to a friend

(4,119 total reviews)

Tim Spence

67% approve of CEO

58% positive business outlook

Fifth Third has an employee rating of 3.6 out of 5 stars, based on 4,119 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Fifth Third employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
2.0
Jan 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Camaraderie amongst team members is great.

Cons

Overall toxic retail culture, staffing model does not allow branches to operate properly during business hours. Employees don't have support from bank when it comes to rude, obnoxious, threatening customers. Customers can call you names, use vulgar and bank pretends nothing happened. You can't use vacation when needed or you are limited on how to utilize your vacation because branches are short staffed. You can't take appropriate lunches. You can't utilize earned personal time when needed. Branch managers are 1) managers, 2) bankers, 3) tellers and 4)business development officers. All this to hit 100% on raised goal targets so that you can earn additional 2k on a semi-annual bonus. Revenue plan is setup in a way, where if there is a discrepancy nobody knows how to fix it but it affects your performance plan. Most metrics on scorecard you have no control over them. If you don't have a Spanish last name, you can forget about getting promoted, especially on Retail side.

2.0
Apr 20, 2019

Poor management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- More holidays off than a normal retail environment - Standard 9-5 (for the most part) - OK pay - not the best out there - Decent benefits - Your experience with Fifth Third will vary based on which branch you work at, not every branch is bad

Cons

- Constant micromanaging from immature and under-qualified management - Employees climb the ladder by ass-kissing - Focus is entirely on sales, no one actually cares about the customer - Everything to management is about numbers and getting paid, there is a lack of empathy for customers - You will be fired if you do not meet your goal, which leads to my next point... - Employees cheat the system to meet/exceed their sales goals and are praised, not punished for being dishonest - Toxic company culture that breeds unhappy employees and internal conflict - Hypocritical management. They will tell you not to do something, then they will do it themselves - Management can make up their own rules and call it "company policy" when it isn't - No respect for employee needs/emergencies, but management can leave for any little reason and it's perfectly fine

2.0
Nov 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Some of the customers and fellow employees are nice people.

Cons

They want you to drink the koolaid and believe that they keep the customer in the center of everything that they do, but that is a lie. They have you force products onto customers that they don't need; products that can put the customers in financial ruin. Even if you're meeting and exceeding your goal consistently each month by 200%, it's still never good enough. Every morning before opening at 9am, we're told over and over again by the FCM how we're not doing enough. It's soul sucking and it keeps the morale at an unrecoverable low. I've never worked at a place so terribly managed.

Viewing 16 - 18 of 4,119 Reviews

Glassdoor has 4,337 Fifth Third reviews submitted anonymously by Fifth Third employees. Read employee reviews and ratings on Glassdoor to decide if Fifth Third is right for you.