Figure reviews

3.7

66% would recommend to a friend

(236 total reviews)
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Michael Tannenbaum

81% approve of CEO

67% positive business outlook

Figure has an employee rating of 3.7 out of 5 stars, based on 236 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Figure employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

236 reviews
2.0
Mar 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Healthcare benefits paid 100% by company. Generous PTO

Cons

Poor training, constantly understaffed so CSAs are overwhelmed and not supported yet company keeps adding more clients

1.0
Mar 1, 2025
Recommend
CEO approval
Business Outlook

Pros

They start you at 22$ and hour

Cons

1:You will not recive yearly raises even if you are meeting their standard. You will need to be over achieving for 6 months straight without dipping to meeting standards to get a 50 cent raise or even be considered for promotion. 2: they have switched to a micro managed type of environment due to high turnover rates. 3: They have combined 2 diffrent departments together and doubled the work without any pay increase. You are doing 2 jobs in 1 now. 4: since new management Rob was put in place the managers were informed and i quote "you should not care about your employees as much"

1.0
Dec 18, 2024
Recommend
CEO approval
Business Outlook

Pros

The Health, Dental, and Vision benefits were nice, convenient, and unfortunately the only healthy aspect of the business in it's now later years of operation.

Cons

There are - at the time of writing this - many downsides to working at Figure. - The training is not dynamic enough to prepare new associates for what they will be experiencing causing them to either spend personal time trying to mange the brutally unorganized source material the company has gathered, reduce performance output to minimum standards just to get by causing additional stress on more seasoned associates, or recognize the bait and switch Figure produces and immediately withdraw their interests. - With or without the desire to better performance, there are gaps in 'trickle down' information that makes it difficult - in some cases impossible - to improve KPI's. This can come in the form of KPI systems that are not yet fully developed but are still being used, lack of information regarding what floor-level actions can be done to improve metrics, and visibility to personal metrics being non-existent until you're being told you're no longer welcome back at the company. - The existential dread of coming in everyday seeing or hearing your team being fired while your performance is seemingly unknown. Others - including myself - have mentioned a significant decrease in their mental and physical health during the course of employment only to have it relieved once no longer employed with Figure. Attempts at discussing this increasing stress with people leaders have also failed or are "looked into" without follow up. - The values that were once established are no longer present (transparency for example) and much of the lower levels of the Company are dominated by cliques. If you were popular in high school and wish to relive that feeling, this may be the place for you. Ultimately I cannot recommend the employment of Figure to anyone who wishes to maintain a healthy mental state. Where it used to be a pinnacle of what modern employment should be, it has now crumbled into a corporate joke.

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Figure Response
1y
We are sorry to hear that your experience at Figure didn’t meet expectations. The well-being of our employees is a top priority, and we are committed to fostering an environment built on open communication, support, and continuous improvement. Your feedback is invaluable, and we take it seriously as we work to enhance our culture and workplace experience. If you’d like to share more details, please don’t hesitate to reach out to our HR department. We welcome the opportunity to listen and learn.
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Glassdoor has 240 Figure reviews submitted anonymously by Figure employees. Read employee reviews and ratings on Glassdoor to decide if Figure is right for you.