Overall Decent with Growing Pains
Pros
I started at Figure in 2021. The pay is great and promotion within the role is fairly easy if you put in the work/KPIs to stand out. My coworkers were all amazing people and I formed great friendships. Certain people in management actually care about your concerns and will bring them to the right people to make sure they’re heard and that changes are made. There’s no dress code, employer-paid premiums for health insurance, and a GREAT quarterly bonus (again, this is determined by how hard you’re willing to work numbers-wise and how well you present yourself among your peers). The hybrid work policy is somewhat flexible wherein you get to choose the 2 days a week you WFH. There are regular 1:1s with your Team Manager, and everyone is very responsive and involved with answering questions and even mundane conversations in Slack. The teamwork and culture of inclusion is wonderful.
Cons
There’s no 401k match and promotions outside of the Senior CSA role are extremely stress-inducing and almost too competitive. Making a few mistakes within your tenure can set you way back. Burnout in this role is very real and for lack of better words, it’s not for the weak. Using PTO and sick time is often used against you if you’re wanting to be promoted to a Supervisor position and the occurrence structure leaves little room for understanding that life happens. The hybrid WFH policy is also strict to the point where it’s arbitrary. Figure is not a great place for working parents based solely on their willingness to be flexible. CSAs are often very young and just starting their careers, so that probably explains it. The maternity leave is great, but get ready to burn through your sick time or get an occurrence every time you have to take PTO and request it if it’s not within the 48-hour notice time frame. There are often changes made to the organization that affect CSAs negatively along with the culture. It often becomes too much for a lot of employees, which again, causes mass burnout.