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      Firestone Complete Auto Care

      Part of Bridgestone Americas

      Engaged Employer

      Firestone Complete Auto Care reviews

      3.0

      39% would recommend to a friend

      (1,731 total reviews)
      avatar

      Marko Ibrahim

      52% approve of CEO

      34% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.1

      Compensation and benefits

      3.1

      Career opportunities

      2.9

      Culture & values

      2.5

      Senior management

      2.2

      Work/Life balance

      Firestone Complete Auto Care has an employee rating of 3.0 out of 5 stars, based on 1,731 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Firestone Complete Auto Care employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      May 11, 2012

      Dissapointing

      Retail sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Car repairs are needed in any economy, insurance package is decent, enjoy working with most co-workers, starting pay is decent for a career change.

      Cons

      Hours are long, weekends mandatory. Company promotes training but it doesn't happen at store level. Company does not support or back employees even if the customer was wrong or abusive towards the employee. Constant threats from DM over the fax and email about sales numbers. Threatened to sell CFNA credit card, vehichle inspections and other repairs no matter the situation. Understaffed sales associates and technicians that only get paid by the job so there is constant turnover but they expect top sales every day. Yesterday does not matter, what can you do for me today?

      4.0
      Sep 14, 2011

      Good job, not Great

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay isnt bad, made about 40K the first year but worked between 50-55 hrs/week. It's fast paced and you have a definite opportunity to show off your selling chops if you so choose. The opportunity for advancement within the company is very real, and is based primarily on sales performance and customer retention. There are store managers in my district that earn $200,000+ a year (the ones that have figured out how to work the bonus structure). I think $80,000-$120,000 is more the average. It's also very rewarding helping people take care of their vehicles, and making an uncomfortable trip to the repair shop easier.

      Cons

      Working within the auto repair industry can be very challenging, physically and mentally. Many people will just assume you are a crook and a liar. You will interact with highly emotional people, and will need to ask for sales even when customers become upset. You will stand on your feet all day as well, running all over and being very active. 10-12 hr shifts are the norm.

      Viewing 1693 - 1695 of 1,731 Reviews
      Related searches: Firestone Complete Auto Care jobs | Firestone Complete Auto Care salaries | Firestone Complete Auto Care benefits | Firestone Complete Auto Care interviews
      ReviewsFirestone Complete Auto Care reviews

      Glassdoor has 1,755 Firestone Complete Auto Care reviews submitted anonymously by Firestone Complete Auto Care employees. Read employee reviews and ratings on Glassdoor to decide if Firestone Complete Auto Care is right for you.