Does First Advantage pay their employees well?

According to anonymously submitted Glassdoor reviews, First Advantage employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at First Advantage. This rating has been stable over the past 12 months.

How satisfied are employees working at First Advantage?

43% of First Advantage employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Advantage 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at First Advantage?

Operations Analyst (91) , Customer Service Representative (39) , Senior Operations Analyst (29) , Operation Analyst (25) , Account Manager (19) , Verification Specialist (18) , Manager (17) , Analyst (14) , Sales (14) , Director (12) , Team Leader (12) , Customer Care Representative (10) , Customer Success Director (9) , Associate (8) , Specialist (8)

What are the pros of working at First Advantage according to real employee reviews?

"Flexible work from home options" ((in 71 reviews)); "The people were great and it was interesting" ((in 54 reviews)); "Benefits were good." ((in 38 reviews)); "Work life balance is good" ((in 35 reviews)); "Good culture and company values" ((in 31 reviews))

What are the cons of working at First Advantage according to real employee reviews?

"Low pay that is packaged" ((in 40 reviews)); "Low salary and nothing else" ((in 34 reviews)); "The supervisor has no training skills or professionalism." ((in 24 reviews)); "Poor leadership and management." ((in 23 reviews)); "Information is commonly misrouted and many managers are completely unresponsive." ((in 21 reviews))

What are employees saying about First Advantage layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Advantage layoffs and their outlook for job security at First Advantage in 2026.

What are the top reviewed First Advantage locations?

Atlanta , Bolingbrook , Indianapolis , Saint Petersburg , Fishers , Chicago , New York , Alpharetta , Sandy Springs , Dallas , Houston , Independence , Scottsdale , Columbus , Fort Lauderdale , Bloomfield , New Brunswick , Birmingham , Lockport , Gordonsville , Chesapeake , Yorktown , Kansas City , Queensbury , Rochester , Milwaukee , Fort Apache , Lake Havasu City , Detroit , Troy

First Advantage reviews

3.3

43% would recommend to a friend

(1,108 total reviews)

Scott Staples

69% approve of CEO

45% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

First Advantage has an employee rating of 3.3 out of 5 stars, based on 1,108 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Advantage employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

1K reviews

5.0

Aug 31, 2025

NA

Tram leader

Recommend

CEO approval

Business Outlook

Pros

Everything great place to work

Cons

There is nothing to say

1.0

Aug 29, 2025

Since Acquisition

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Large organization - boast how big we are globally; Investment in tech and relatively easy to get attention on some projects Some good leadership and strategic thinkers from the Sterling side (yet to be impressed by anyone from the FA side from a leadership viewpoint)

Cons

Fragmented approach to customer management - decisions are being made in silo without affected individuals in the room Run very lean - very little opportunity for advancement/career growth Compensation is minimal - workload is huge

First Advantage Response

10mo

Thank you for sharing your experience as a member of the team at First Advantage. We value the feedback from our colleagues and appreciate your taking the time to provide it. We are always looking to see how we can better support our team members to help them thrive in their roles. Please feel free to reach out to your People & Culture Business Partner to further discuss your concerns.

3.0

Aug 27, 2025

Great Managers, Upper Management Not So Much

Clinical retrieval representative

Recommend

CEO approval

Business Outlook

Pros

Great team members and managers Non-micromanaging

Cons

If upper management wants you gone, you are gone. Even without enough reason. In my case, my manager and supervisor were praising me but when upper management wanted the Filipinos gone, we were terminated.

Viewing 73 - 75 of 1,108 Reviews

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Jobs at First Advantage

Associate Customer Experience Specialist

Assistant Manager Concierge

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First Advantage

First Advantage reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

NA

Since Acquisition

Great Managers, Upper Management Not So Much

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Jobs at First Advantage