Pros
The call volume is real actively low when the company is fully staffed answering between 30-60 calls a day. Good health insurance. Generous PTO. Fun and caring environment. Kindhearted staff
Cons
They don’t do performance based raises only a 1-4% raise in April based on the quarter you started the year prior. They are short staffed and push for employees to do multiple jobs without pay or title adjustments. They use career growth “opportunities” as a substitute for raises and higher pay. an unbalanced work from home schedule that negatively impacts productivity for the employees. Promotion practices are unorganized and leadership seems unprepared for the position. Outdated programs and policies regarding call center culture and daily procedures.
