First Cash reviews

3.4

58% would recommend to a friend

(838 total reviews)

Rick Wessel

64% approve of CEO

58% positive business outlook

First Cash has an employee rating of 3.4 out of 5 stars, based on 838 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

838 reviews
2.0
Jul 26, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is competitive, especially for the type of work. The job itself is interesting, and every day can be different, which helps keep things from becoming repetitive. There are opportunities to learn valuable skills and gain experience.

Cons

Management is inconsistent and often lacks clear communication. The company is extremely numbers-driven, sometimes at the expense of employee morale and customer service. There is clear favoritism in how employees are treated and recognized, which can be be discouraging for employees who consistently work hard. Work-life balance is also poor. Although the scheduled hours may not seem bad on paper, it's common to start at 9:00 a.m. and not get home until around 8:00 p.m., making for long days that leave little personal time. Better communication, more transparency, fair treatment of employees, and a healthier work-life balance would make a significant difference.

3.0
Jan 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay Full time Small team Easy work Commission plus hourly pay

Cons

Management doesn't care about personal life issues, will guilt you into coming to work no matter what Constant berating from customers Customer first mentality so you're breaking rules to make the customer happy and then getting in trouble for breaking rules.

Viewing 1 - 3 of 838 Reviews

Glassdoor has 980 First Cash reviews submitted anonymously by First Cash employees. Read employee reviews and ratings on Glassdoor to decide if First Cash is right for you.