First Cash reviews

Pay, long hours, vacation and personal time don't roll over, badly conceived and partly irrelevant training program, inconsistent employee discount (no system). For Shop Managers plan on working many more than the 45 hours that are "planned." 60 - 70 hours are the rule. There is a ton of admin to be done, as well as picking up the slack left by running understaffed. Extremely difficult to attract hourly employees with next to no support from corporate. Attracting, screening and hiring new people is expressly the responsibility of the shop. You're supposed to go out and talk to people in other businesses and get them interested in changing jobs. Really? If you're understaffed, how do you leave your shop to drive around to talk to people who are on the clock at their workplace? That is silly and ineffective. Cash America is a billion dollar company which just cut dozens of tenured admin and field people to satisfy stockholders (upper management being among the stockholders being satisfied) and they won't budget a few people to look for support for the shops, where the money is made. Training for pawnbrokers is uncoordinated, the training manual outdated and the timeline not logical for what needs to be learned when. Every admin task is tied to a deadline that most be met, or else. The core values are irrelevant, because it's only about the money! For many managers, the work-life scale is tipped decidedly in the direction of work. And for the amount of work, the compensation is too low and the bonuses small, being dependent on factors that cannot be influenced to a large extent by the shop management, especially when understaffed. Besides focusing on the core pawn and retail business,the shop staff has to post items to sell on craigslist as well as on EBay, which takes staff away from live in-store customers. In order to attract more business, how about paying for radio advertising and on-line banners to make people aware of the great deals to be had in the shops and to attract more employees?

Since this company is commission based, there is a large rivalry for customers. Pay sucks and they have a horrible turn over rate! Why do you think they are ALWAYS hiring as opposed to competitors! Management sucks and so do veteran employees! They are afraid that you will replace them! They are not honest with their money at the end of the night!