Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at First Cash?

67% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"Good Benefits" ((in 37 reviews)); "Commission is good with team work $1000 in commission in a good month.." ((in 33 reviews)); "Great people and team within your shop" ((in 30 reviews)); "Great peers and coworkers." ((in 15 reviews)); "Monthly bonuses can range from $25" ((in 11 reviews))

What are the cons of working at First Cash according to real employee reviews?

"LOW PAY ( if you make a good commission you can compensate for the low hourly wage but it is unpredictable.)" ((in 52 reviews)); "not all the stores have good managers." ((in 31 reviews)); "Long hours and nothing much else" ((in 26 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 17 reviews)); "Higher ups do not care about employees" ((in 12 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

What are the top reviewed First Cash locations?

Fort Worth , Houston , Dallas , Las Vegas , San Antonio , Phoenix , Atlanta , Chicago , Seattle , Oklahoma City , Austin , Orlando , Arlington , Kansas City , Louisville , Cincinnati , Indianapolis , Columbus , Charlotte , El Paso , Memphis , Tacoma , Greensboro , Corpus Christi , Euless , Nashville , New Orleans , Saint Louis , Brownsville , Bryan

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First Cash

First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Career opportunities

3.5

Culture & values

3.5

Senior management

3.5

Compensation and benefits

3.2

Work/Life balance

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

3.0

Jan 20, 2015

Black and white

Assistant shop manager

Recommend

CEO approval

Business Outlook

Pros

flexible schedules, easy going job, employee discounts, great work experience. learn about everyday products. very socially active with customers.

Cons

deal with angry customers. managers are not up to par. corporate environment. too much output for the pay. boring when slow.

3.0

Jan 19, 2015

Good Benefits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay, employee discounts, vacation after 6 months and 401k with company match.

Cons

No work/life balance. Heavy lifting, no upper management support.

3.0

Jan 13, 2015

Cash America/Store Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The pay and benefits are better than most. Management hours total out to be 45 hours a week, which is better than most places and we are closed on every Sunday. I would've given higher reviews but things have really changed. I probably would have give 4's and 5's across the board a few years ago.

Cons

The company has just gone through some vast changes, which can be a little scary. Also, they seem to be getting away from their core business and how it used to be…more interested in programs than the people and bottom line.

Viewing 715 - 717 of 837 Reviews

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