Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at First Cash?

67% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"Good benefits (Medical/Dental/Vision/401k matching/Sick Time / Vacation)" ((in 36 reviews)); "Great people and team within your shop" ((in 33 reviews)); "commission can be good but if you're at a slow store don't expect much." ((in 31 reviews)); "Great peers and coworkers." ((in 15 reviews)); "Great bonuses if you are in management" ((in 10 reviews))

What are the cons of working at First Cash according to real employee reviews?

"Low pay and need to be mentally strong" ((in 49 reviews)); "not all the stores have good managers." ((in 32 reviews)); "Long hours and open 7 days a week" ((in 23 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 18 reviews)); "They give you 2 weeks of "training" but there is no training manual." ((in 12 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

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First Cash

First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Career opportunities

3.5

Culture & values

3.5

Senior management

3.5

Compensation and benefits

3.2

Work/Life balance

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

2.0

Nov 3, 2013

Lead CSR

Lead customer service representative

Recommend

CEO approval

Business Outlook

Pros

I work with some amazing people and I learn something new every day. I had the privilege to train with an amazing manager who respected ambition for those who wanted to move up and trained them properly.

Cons

Hours in my position had been dictated reciently by upper management to closing every shift. This has caused havoc in the 'life/work balance' that CA boasts about maintaining. This company will do ANYTHING to see that you don't get a bonus! Pay for a starting position is fair but cost of living raises do not exist and it is very sad when you got the highest merit raise in the store and it was only 23¢. Over 3 years and i am only making $1.07 more that I started with and that is with a lower management position.

2.0

Oct 25, 2013

Disappointed...

Shop manager

Recommend

CEO approval

Business Outlook

Pros

Set days off, life work balance, monthly bonuses and awesome customers.

Cons

In the past year and a half I had been working for Super Pawn - Cash America I have seen at least 10 managers get fired or quit. Management turnover is very high. There is no job security whatsoever. They trust no one. No matter how hard you work, how many hours you put in and how you improve the business, make one mistake and you are fired without a final warning. Yet loan and sales associates can get away with murder, walking all over management and the district managers do nothing about it.

2.0

Sep 10, 2013

Company is money hungry joke as an employer

Shop manager

Recommend

CEO approval

Business Outlook

Pros

Very limited, you get paid every two weeks

Cons

Expect you to work 50 to 60 hours a week as salary based. Constantly increasing benefits and then cutting full time to 35 hours a week has caused strain at every level

Viewing 781 - 783 of 837 Reviews

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Jobs at First Cash