First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

837 reviews
2.0
Nov 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Laid back Doesn’t matter if you’re late

Cons

Bad pay Bad management You are always reminded that you’re replaceable Impossible goals so commission is affected Lots of gossip Employees don’t care Management doesn’t care No medical for associates You get suspended if you have to call in even if it’s an extreme emergency and you have paperwork to prove it. It’s laid back and can get slow, but that’s bad for your commission. Can’t take PTO between November-January Management plays favorites Lots of rumors spread Lots of sexual harassment Start all associates at same pay rate even if you have years of experience and other people have zero experience.

2.0
Oct 13, 2018

Before You Apply

Recommend
CEO approval
Business Outlook

Pros

As full time you get all benefits vacation and sick days in Chicago

Cons

First cash bought them so the company has gone down hill from anty customer policies to all employees are threaded as some time of criminals auditors do no know how to do their job so after an audit they can’t find usually around 30 items so you have to do it for them new policies pop out on the weekly basis they want weekly audits they want you to increase the loan balance but don’t loan too much they expect you to melt gold ASAP cutting company income in sales but expect you to make sales but customers have to buy warranties. It’s a very stressful place now and the stores located in ghetto areas are not the safes the trash is always out and making threats expect about 3-5 robberies a year in south districts

1.0
Aug 19, 2018

Management

Recommend
CEO approval
Business Outlook

Pros

The need to learn about all kinds of merchandise. Good deals on products

Cons

Upper management found ways to lower the bonus program In Washington the company lined the pockets of the right people to raise the rates of interest on collateral loans putting their customers in further debt Over 50% of the stores have been frauded by the employees for over 100k. Instead of fixing the problem they just keep making things worse. From district managers and up they are clueless of what’s happening. The pay is not adequate. You can work as a McDonald’s manager Work less with less stress and earn more. Like past reviews “everyone is replaceable” is what is preached in cash America. Unlike bigger successful companies that found out its the employees that make the business.

Viewing 97 - 99 of 837 Reviews

Glassdoor has 977 First Cash reviews submitted anonymously by First Cash employees. Read employee reviews and ratings on Glassdoor to decide if First Cash is right for you.