Jul 24, 2014
First Citizens Bank reviews
3.7
64% would recommend to a friend
Frank B. Holding Jr.
78% approve of CEO
64% positive business outlook
Race / Ethnicity
Gender
Sexual orientation
Disability
Parent or family caregiver
Veteran status
3.0
Apr 30, 2014
Was innovative before it started acquiring other banks
Former employee, more than 5 years
Recommend
CEO approval
Business Outlook
Pros
Good benefits. Good pay for performers.
Cons
Slow to embrace technology. Upper management lacked communication skills.
3.0
Mar 20, 2014
conservative and stable, with good benefits but low pay (no bonus or commission)
Anonymous employee
Current employee, more than 3 years
Recommend
CEO approval
Business Outlook
Pros
-good hours and flexibility -good culture internally -opportunity to learn outside standard job functions -most in roles of leadership care about associates -sales are done the right way and customers are treated well -once you learn "what fits in the box" it is easy to be successful with a bit of hard work -strong financial position and liquidity -internal support associates are very pleasant to work with
Cons
-paltry annual raises (2-4% standard) -no bonuses for associates with sales goals, so someone hitting it out of the park will still receive their salary while someone barely scraping by will also still receive their salary- no opportunity to control what you make based on excellent performance -no commission on sales -if promoted internally expect to be at less than 10% of the pay scale for the promoted job -outdated technology platform with frequent crashes -"kidney stone" management with many re-invented programs that are makeovers of old programs repackaged into shiny, newer versions -no brand recognition outside of North Carolina and Roanoke, Va. because branches have limited or NO marketing budget -technology upgrade plan taking too long and poorly implemented, ex: Business Online Banking crashed over a year ago and the new version has yet to be released -annual invitation-only program for top associates is weighted unfairly with Raleigh and North Carolina markets. Most winners are repeat attenders located in well-established markets with 25% + market share... people in new markets have virtually NO CHANCE of going to annual awards
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