First Citizens Bank reviews

Micromanagement, lack of care for the employees, senior management’s lack of information delivery to branch staff. Senior management does not motivate us, they just tell us to “do more”, make more calls”…while they sit in their office and send weather alerts and motivational quotes to everyone.

The bank has been successful with FDIC acquisitions in the past, which are now gone and the bank is not sure how to make money. Because of this the bank has set a high sales structure, micromanagement environment. The bank is way behind in technology, no marketing budget, and spends too much money on artwork and fancy looking furniture in the branches. Nobody cares about a George Washington bust or gold trimmed wallpaper. Turnover is high, local management does not know how to motivate and lead. Employees are leaving and more are looking to get out. The bank states “relationship banking”, which is a joke. That means the bank needs your entire relationship to make money and survive the next quarter.