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      First Citizens Bank

      Engaged Employer

      First Citizens Bank reviews

      3.7

      65% would recommend to a friend

      (1,372 total reviews)
      avatar

      Frank B. Holding Jr.

      78% approve of CEO

      64% positive business outlook

      Ratings by demographic groups

      First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,372 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      1K reviews
      4.0
      Jan 23, 2023

      Good, reliable company

      Risk management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co workers, culture, and flexibility

      Cons

      Tough to move vertically outside of group

      2.0
      Jan 23, 2023

      Expect the unexpected.

      Regional carflow & business planning manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I can’t really think of any other than salary was good.

      Cons

      My previous employer was acquired by FCB and within a month I noticed a negative change in the trajectory. Incoming execs did not prioritize open door policy or process improvement, work load was raised and the teams became smaller because they found the smallest reasons to fire people. The overall culture was a 180 from CIT Rail and it was FCB that rolled out a Return To Office policy. I love going to the office but I was the only one there most days. It was all dependent on your manager and mine seemed to think it was a good idea for me to take a train downtown 3x a week instead of working 100% remotely like my entire team was allowed to do. I never received clean responses to some similar questions. It was dependent of your relationship with your boss essentially. Mine was a fan of me and I hope I never work with anyone like her in any capacity esp a manager. Communication within my team was not a priority for our boss, I felt like we were planets orbiting around the same sun, being her, and any type of collaborative efforts or communication regarding internal issues were not encouraged. Questions of any kind were frowned upon and worked against me so I felt restricted in expanding my skill.

      4.0
      Jan 22, 2023

      Great Pay, Benefits, & Coworkers.

      Sales & service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Even though I was only working part-time hours, the pay was very fair. They also offered great benefits. I enjoyed working with my coworkers, but the branch manager at the location I was working at was very unprofessional and gossiped about employees all day. Even threw things at employees and customers. Due to this and other things, this branch is unable to keep new hires. I believe it would have been a great company to stay with and build a career, had it none been for these issues.

      Cons

      Unprofessional upper management, hostile work environment at this specific branch location

      Viewing 619 - 621 of 1,372 Reviews
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      ReviewsFirst Citizens Bank reviews

      Glassdoor has 1,514 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.