Is First Citizens Bank a good company to work for as a Service Sales Representative?

Service Sales Representative professionals working at First Citizens Bank have rated their employer with 3.8 out of 5 stars in 33 Glassdoor reviews. This is a higher than average score with the overall rating of First Citizens Bank employees being 3.7 out of 5 stars. Search open Service Sales Representative Jobs at First Citizens Bank now and start preparing for your job interview by browsing frequently asked Service Sales Representative interview questions at First Citizens Bank .

Does First Citizens Bank pay Service Sales Representative employees well?

Service Sales Representative professionals rate their compensation and benefits at First Citizens Bank with 3.9 out of 5 stars based on 33 anonymously submitted employee reviews. This is 13.7% better than the company average rating for salary and benefits. Find out more about Service Sales Representative salaries at First Citizens Bank.

How happy are Service Sales Representative professionals working at First Citizens Bank?

73% of Service Sales Representative employees at First Citizens Bank would recommend their employer to a friend. This rating has increased by 47% in the past 12 months. Service Sales Representative professionals have also rated First Citizens Bank with a 3.6 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at First Citizens Bank?

Bank Teller (30) , Customer Service Representative (30) , Financial Services Representative (30) , Sales and Service Representative (28) , Vice President (21) , Teller (19) , Analyst (16) , Business Analyst (16) , Business Banker (13) , Financial Sales Manager (13) , Financial Service Representative (FSR) (12) , Project Manager (12) , Associate (11) , Business Systems Analyst (11) , Director (11)

What are the pros of working at First Citizens Bank according to real employee reviews?

"The benefits are good they match 9% of my 401K and your are vested at 6% immediately." ((in 124 reviews)); "Great people that helped me learn about the ins and outs of mortgage banking industry through hands on experience." ((in 90 reviews)); "Pay was good and competitive" ((in 67 reviews)); "Good work life balance for a large company" ((in 49 reviews)); "Great leadership and management." ((in 27 reviews))

What are the cons of working at First Citizens Bank according to real employee reviews?

"All: poor management." ((in 76 reviews)); "No training to navigate the company." ((in 29 reviews)); "One who doesn’t walk the walk another manager who takes credit for everything" ((in 29 reviews)); "no bonuses or raises even after excelling annual personal goals and organizational goals." ((in 23 reviews)); "Upper management is disconnected from the branch and customer base." ((in 16 reviews))

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First Citizens Bank

First Citizens Bank Service Sales Representative reviews

3.8

73% would recommend to a friend

(33 total reviews)

Frank B. Holding Jr.

76% approve of CEO

88% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.0

Career opportunities

3.9

Compensation and benefits

3.6

Work/Life balance

3.5

Senior management

Sales & Service Representative employees have rated First Citizens Bank with 3.8 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Sales & Service Representative professionals have a good working experience there. First Citizens Bank is rated in line with the average (within 1 standard deviation) by Sales & Service Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

33 reviews

4.0

Nov 13, 2024

Decent Place

Sales and service representative

Recommend

CEO approval

Business Outlook

Pros

Structured, professional environment, good benefits.

Cons

Conservative pay, upper management can be difficult at times.

3.0

Oct 2, 2024

Teller

Sales and service representative

Recommend

CEO approval

Business Outlook

Pros

Decent pay and benefits, the people at my location are wonderful

Cons

Nothing outside of what you would expect from a public facing job

5.0

Jul 2, 2024

Honestly, a great place to work and learn about banking.

Sales & service representative

Recommend

CEO approval

Business Outlook

Pros

Amazing environment and staff. Great benefits. Customer clientele was an absolute pleasure to work with on most days.

Cons

No cons at all whatsoever.

Viewing 7 - 9 of 33 Reviews

Jobs at First Citizens Bank

Sales & Service Representative (Teller)

Sales & Service Representative (Teller)

Sales & Service Representative (Teller)

Sales & Service Representative (Teller)

Part-Time (20 Hours) Sales & Service Representative (Part-Time Teller)

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First Citizens Bank

First Citizens Bank Service Sales Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent Place

Teller

Honestly, a great place to work and learn about banking.

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