Is First Citizens Bank a good company to work for as a Service Sales Representative?

Service Sales Representative professionals working at First Citizens Bank have rated their employer with 3.8 out of 5 stars in 33 Glassdoor reviews. This is a higher than average score with the overall rating of First Citizens Bank employees being 3.7 out of 5 stars. Search open Service Sales Representative Jobs at First Citizens Bank now and start preparing for your job interview by browsing frequently asked Service Sales Representative interview questions at First Citizens Bank .

Does First Citizens Bank pay Service Sales Representative employees well?

Service Sales Representative professionals rate their compensation and benefits at First Citizens Bank with 3.9 out of 5 stars based on 33 anonymously submitted employee reviews. This is 13.7% better than the company average rating for salary and benefits. Find out more about Service Sales Representative salaries at First Citizens Bank.

How happy are Service Sales Representative professionals working at First Citizens Bank?

73% of Service Sales Representative employees at First Citizens Bank would recommend their employer to a friend. This rating has increased by 47% in the past 12 months. Service Sales Representative professionals have also rated First Citizens Bank with a 3.6 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at First Citizens Bank?

Bank Teller (30) , Customer Service Representative (30) , Financial Services Representative (30) , Sales and Service Representative (28) , Vice President (21) , Teller (19) , Analyst (16) , Business Analyst (16) , Business Banker (13) , Financial Sales Manager (13) , Financial Service Representative (FSR) (12) , Project Manager (12) , Associate (11) , Business Systems Analyst (11) , Director (11)

What are the pros of working at First Citizens Bank according to real employee reviews?

"The benefits are good they match 9% of my 401K and your are vested at 6% immediately." ((in 124 reviews)); "Great people that helped me learn about the ins and outs of mortgage banking industry through hands on experience." ((in 90 reviews)); "Pay was good and competitive" ((in 67 reviews)); "Good work life balance for a large company" ((in 49 reviews)); "Great leadership and management." ((in 27 reviews))

What are the cons of working at First Citizens Bank according to real employee reviews?

"All: poor management." ((in 76 reviews)); "No training to navigate the company." ((in 29 reviews)); "One who doesn’t walk the walk another manager who takes credit for everything" ((in 29 reviews)); "no bonuses or raises even after excelling annual personal goals and organizational goals." ((in 23 reviews)); "Upper management is disconnected from the branch and customer base." ((in 16 reviews))

Skip to content Skip to footer

Notifications

First Citizens Bank

First Citizens Bank Service Sales Representative reviews

3.8

73% would recommend to a friend

(33 total reviews)

Frank B. Holding Jr.

76% approve of CEO

88% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.0

Career opportunities

3.9

Compensation and benefits

3.6

Work/Life balance

3.5

Senior management

Sales & Service Representative employees have rated First Citizens Bank with 3.8 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Sales & Service Representative professionals have a good working experience there. First Citizens Bank is rated in line with the average (within 1 standard deviation) by Sales & Service Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

33 reviews

4.0

Mar 14, 2024

FCB teller

Sales and service representative

Recommend

CEO approval

Business Outlook

Pros

benefits, training, solid pay, workplace environment

Cons

professional attire 4 days a week, was tasked with finding credit card referrals for bankers

1.0

Mar 12, 2024

Just don’t

Sales and service representative

Recommend

CEO approval

Business Outlook

Pros

Will work with your schedule

Cons

Branch is ran poorly. Everything gets pushed on the ones that actually work. Drama.

5.0

Nov 28, 2023

Working at FCB

Sales and service representative

Recommend

CEO approval

Business Outlook

Pros

Great culture and people. Fun place to work that cares about your success.

Cons

Tough interview process, lots of sale goals.

Viewing 10 - 12 of 33 Reviews

Jobs at First Citizens Bank

Bank Sales & Service Representative (Teller)

Sales & Service Representative (Teller)

Pageland, SC

View job

Sales & Service Representative (Teller)

Sales & Service Representative (Universal Banker) - $2,000 Sign-On Bonus!

Omaha, NE

View job

Sales & Service Representative (Teller)

First Citizens Bank reviews FAQs

First Citizens Bank reviews First Citizens Bank Sales & Service Representative reviews

First Citizens Bank

First Citizens Bank Service Sales Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

FCB teller

Just don’t

Working at FCB

Jobs at First Citizens Bank

First Citizens Bank reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at First Citizens Bank

First Citizens Bank reviews FAQs