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First Citizens Bank

Engaged Employer

First Citizens Bank reviews

3.7

66% would recommend to a friend

(1,365 total reviews)
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Frank B. Holding Jr.

78% approve of CEO

64% positive business outlook

First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,365 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews
3.0
Aug 20, 2025

Depends what team you work for…

Recommend
CEO approval
Business Outlook

Pros

first citizens has good benefits and a lot of auditors have a chance to work remotely. A lot of team members are very kind and down to earth, and willing to help out.

Cons

Depending on what team you’re in, your experience can be vastly different. Like all places, some people just shouldn’t be managers. Internal Audit at FCB definitely suffers from that. While a lot of the department is understanding that internal audit does not mean life or death, there are some who don’t see that. They will act as if you need to get this work done over health emergencies, or any sort of emergency. You will get hostile work environment if you take last minute days off for a health emergency. They are also limited on who they promote sometimes. It seems you need to ensure your manager really likes you, or you won’t be moving up at all even if you do the work of a higher role. (You definitely won’t get paid for taking on the work of a higher role) They clearly can’t keep people or compete with other banks for IA, so a lot of audits are understaffed and limited time budget. Higher ups expect you to complete stuff in insane timeframes that burn out their employees. They want to be a big bank, but management will kick and scream to not implement new processes that will streamline efficiency. A lot of management hates changes. Perhaps I just have a bipolar manager, but I cannot explain how many months it has been where one day it’s all good. The next it is all CAPS and being upset about who knows what.

5.0
Aug 19, 2025

Great place to work

Recommend
CEO approval
Business Outlook

Pros

As a family run bank, family values are always top and center. I have never felt more welcomed by my peers and leaders and it drives my desire to want to do great work. Great benefits, solid pay, and a ton of opportunity

Cons

Growing bank navigating a lot of change culturally.

Viewing 97 - 99 of 1,365 Reviews

Glassdoor has 1,506 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.