First Citizens Bank reviews

First Citizens is a highly bureaucratic and disorganized company. Leadership is mainly long-tenured employees who resist change, resulting in unclear direction, poor communication, and minimal accountability. Technology often fails to support daily operations. The firm struggles to hire and retain qualified professionals, which impacts client service. Many clients are in smaller markets, highlighting internal inefficiencies. Overall, the company rewards longevity over performance. Those seeking structure, clear leadership, and a results-driven environment may find this organization challenging.

The environment remains quite siloed, with limited visibility across teams, leading to duplication of work and inefficiencies. Micromanagement and unconstructive behaviors in meetings can make collaboration challenging. Corporate support functions are often unresponsive or lack alignment with business needs. While the bank awaits clearer enterprise-wide strategic direction, employees are expected to stay busy without consistent priorities. There’s ongoing migration and consolidation, often communicated reactively rather than transparently, and organizational changes sometimes come to light only when colleagues suddenly depart.