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      First Citizens Bank

      Engaged Employer

      First Citizens Bank reviews

      3.7

      65% would recommend to a friend

      (1,369 total reviews)
      avatar

      Frank B. Holding Jr.

      78% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,369 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      1K reviews
      4.0
      Mar 25, 2020

      Good company

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Helpful staff, good working environment, good benefits, room for growth

      Cons

      None to speak of I think

      1.0
      Mar 7, 2020

      Despicable

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers and paycheck some (Milw)upper management were great

      Cons

      No respect or care at all for their employees. The pressure and stress that is placed on the customer service reps is ridiculous. They show no appreciation for reps being on the front line everyday. Nothing to lift the morale..no incentives..no team building..nothing to motivate reps. The stress that reps are under to be perfect is tremendous. Reps are not set up for success..Training program is unsuccessful..No room for advancement in areas you may be interested in..The only way to advance is to to add another department’s calls on top of the calls you are already taking..with little or no pay increase. Upper management from North Carolina is totally disrespectful..demeaning and rude..It was a normal practice to remove lunches from reps schedules due to call volume..No regard for employees well being .No loyalty to long time employees. No work /life balance..Turn over rate through the roof..I wouldn’t recommend this place to anyone

      Viewing 1018 - 1020 of 1,369 Reviews
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      ReviewsFirst Citizens Bank reviews

      Glassdoor has 1,510 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.