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      First Citizens Bank

      Engaged Employer

      First Citizens Bank reviews

      3.7

      65% would recommend to a friend

      (1,365 total reviews)
      avatar

      Frank B. Holding Jr.

      79% approve of CEO

      64% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.7

      Diversity & inclusion

      3.5

      Career opportunities

      3.4

      Senior management

      3.4

      Compensation and benefits

      First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,365 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      3.0
      Nov 21, 2015

      Be careful

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are many good people there with a wealth of knowledge to learn from

      Cons

      Training is unequal for across the departments; Benefits are severely lacking in comparison to even fast food

      2.0
      Nov 3, 2015

      Customer Service Rep

      Customer service representative i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Local to home, can also work from home if you follow their rules or when it's conveinant for them

      Cons

      Way to strict, no room for small error . Also management has no clue on how to run a call center . To busy looking for someone to write up especially about something stupid instead of just coaching the rep. Unable to use the restroom outside of your breaks and lunches. Beware that when they feel like taking your hour lunch and giving you 30 mins they will do so. Oh this is a big one make sure you suck up to the customer because if you don't you will fail the call. This dept is ran by people who don't know anything and what they fail to realize is eventually they will fire them also. Not a stable place to work. Have an assist line who has some really nasty people helping you funny thing is they allow that behavior.

      Viewing 1237 - 1239 of 1,365 Reviews
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      ReviewsFirst Citizens Bank reviews

      Glassdoor has 1,506 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.