Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      First Citizens Bank

      Engaged Employer

      First Citizens Bank reviews

      3.7

      66% would recommend to a friend

      (1,364 total reviews)
      avatar

      Frank B. Holding Jr.

      78% approve of CEO

      64% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.7

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      3.4

      Senior management

      First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,364 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      3.0
      Apr 7, 2014

      It seemed hard to move up.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people you work with are great.

      Cons

      It seemed pretty hard to be promoted from within.

      3.0
      Mar 20, 2014

      conservative and stable, with good benefits but low pay (no bonus or commission)

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -good hours and flexibility -good culture internally -opportunity to learn outside standard job functions -most in roles of leadership care about associates -sales are done the right way and customers are treated well -once you learn "what fits in the box" it is easy to be successful with a bit of hard work -strong financial position and liquidity -internal support associates are very pleasant to work with

      Cons

      -paltry annual raises (2-4% standard) -no bonuses for associates with sales goals, so someone hitting it out of the park will still receive their salary while someone barely scraping by will also still receive their salary- no opportunity to control what you make based on excellent performance -no commission on sales -if promoted internally expect to be at less than 10% of the pay scale for the promoted job -outdated technology platform with frequent crashes -"kidney stone" management with many re-invented programs that are makeovers of old programs repackaged into shiny, newer versions -no brand recognition outside of North Carolina and Roanoke, Va. because branches have limited or NO marketing budget -technology upgrade plan taking too long and poorly implemented, ex: Business Online Banking crashed over a year ago and the new version has yet to be released -annual invitation-only program for top associates is weighted unfairly with Raleigh and North Carolina markets. Most winners are repeat attenders located in well-established markets with 25% + market share... people in new markets have virtually NO CHANCE of going to annual awards

      1.0
      Mar 19, 2014

      One of the worst cultures I have ever seen in my 20+ career

      Mortgage
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid time off and other bank holidays. The ability to work remotely at times, the personal accountability of other employees made the time more tolerable.

      Cons

      Fosters a culture of oppression and workplace bullying. The leadership team of the mortgage division was less than stellar; did not promote personal and professional growth; immaturity of senior level managers were clearly evident and lack of people skills among management divided the department significantly.

      Viewing 1303 - 1305 of 1,364 Reviews
      Related searches: First Citizens Bank jobs | First Citizens Bank salaries | First Citizens Bank benefits | First Citizens Bank interviews
      ReviewsFirst Citizens Bank reviews

      Glassdoor has 1,504 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.