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      First Citizens Bank

      Engaged Employer

      First Citizens Bank reviews

      3.7

      66% would recommend to a friend

      (1,360 total reviews)
      avatar

      Frank B. Holding Jr.

      78% approve of CEO

      64% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.7

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      3.4

      Senior management

      First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,360 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Feb 2, 2012

      In recent years, the business and its concern for employees in the IronStone territories has deteriorated.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The bank is financially sound and offers fair pay with good benefits. Retail branch positions are good in the former IronStone branches because there is not a heavy volume of customer traffic.

      Cons

      The bank is really struggling to find a way to make money in this down economy without changing its ultra-conservative credit philosophy and its centralized operating model with few branches in the former IronStone markets. This leads to imposing impossible goals on employees and terminating them when goals can't be met. Some markets have had high turnover in local management and business lending.

      5.0
      Jan 17, 2012

      Frst Citizens Bank is a GREAT place to work. I continue to refer friends here....

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      First Citizens offers a very good work life balance. In a time were banks are laying off people in droves and posting bad numbers, FCB is posting great numbers and hiring! For positions that are applicable, they offer flexible schedules and a great benefits package. I feel really fortunate to work for a company that allows me to have success at work, but not at the sacrifice of my family. I will occasionally "work" in the evenings, but it is not something tha is expected.

      Cons

      Pay may not be competative for people who have been here a long time. Internal spending is very "tight". Not a lot of room in the budget for external career development like confrences and such. Most positions, inclunding sales do not offer incentive or bonuses.

      3.0
      Nov 15, 2011

      This was my first experience with a smaller regional bank that was still operated by the family that founded it.

      Financial services manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      More of a family type atmosphere and doesn't seem to have the high pressure sales environment that is present at larger banks. The bank is smaller so therefore you feel like you are dealing with "people" in the corporate office instead of a "department. The bank is somewhat selective on their customers, meaning that they place value on not taking on customers that fit the parameters they are looking for.

      Cons

      Because it is a smaller bank the biggest downside is that they are far behind on technology and processes that are left to outdated methods. First Citizens is also the last to come into a market and they spend very little on marketing from what I can see. Most of the employees are just content with their jobs and there seems to be very little drive or aspirations to advance your career within the organization.

      Viewing 1339 - 1341 of 1,360 Reviews
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      ReviewsFirst Citizens Bank reviews

      Glassdoor has 1,499 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.