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First Citizens Bank

Engaged Employer

First Citizens Bank reviews

3.7

65% would recommend to a friend

(1,365 total reviews)
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Frank B. Holding Jr.

79% approve of CEO

64% positive business outlook

First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,365 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews
2.0
Jun 1, 2013
Recommend
CEO approval
Business Outlook

Pros

Benefits are great, good solid history and reputation

Cons

The bank has been successful with FDIC acquisitions in the past, which are now gone and the bank is not sure how to make money. Because of this the bank has set a high sales structure, micromanagement environment. The bank is way behind in technology, no marketing budget, and spends too much money on artwork and fancy looking furniture in the branches. Nobody cares about a George Washington bust or gold trimmed wallpaper. Turnover is high, local management does not know how to motivate and lead. Employees are leaving and more are looking to get out. The bank states “relationship banking”, which is a joke. That means the bank needs your entire relationship to make money and survive the next quarter.

2.0
Jan 16, 2010
Recommend
CEO approval
Business Outlook

Pros

They don't micromanage your hours so you can come in at 8:30; Some groups allow people to work from home at manager's choice The non management workers get along well with each other They did not receive tarp money, which means the prior exec team planned well

Cons

Executives are not in touch with workers; Seem to focus on capital gain without planning ahead and thinking of the pressure it puts on workers; A lot of poeple are overworked and managers seem stressed out; People resentful of process; Mood overall is gloomy No career paths; impossible to figure out how you progress

2.0
Jun 19, 2026

Decent benefits but job security is a concern

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pro-remote work, benefits are decent.

Cons

Scaling issues, they keep acquiring and merging other entities into it, job security does not feel good, acquisitions create redundancy, still can be removed even when doing everything right.

Viewing 166 - 168 of 1,365 Reviews

Glassdoor has 1,506 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.