First Citizens Bank reviews

I honestly don't know how to summarize how bad this place is. Training is useless because you cannot contain half the calls and the departments that should be helping do not take calls from customers. So not only are you untrained in the majority of issues that arise, they won't take the call to explain to the customer what's wrong or how to fix it-- for example, customer calls in and wants the initial documents they would have received when buying a 100k CD.....When you call the CD department they will tell you they don't have documents 😂 not even kidding. So they have nothing to provide the customer (which is likely false and I'm sure there is something to provide them with the details of the interest/disclosures etc but because the reps don't have to take calls, they don't care about doing their job) This will go for any issue you have. The department either doesn't want to help or doesn't know the answer and you have to "refer to branch" over everythinf. Which by the way when a supervisor reviews that call they will tell you what you could have done even though that info isn't anywhere In your knowledge based system nor do any of the escalation associates or department specific associates have those answers. You are somehow expected to know more than what's provided to you and more than what that actual department knows. Ever been to human services are experienced how rude and lazy the workers are? That's what this bank reminds of. Unprofessional, under qualified employees who quite literally have an attitude for even calling them and don't care to help the customers. Attitude when answering and smacking on chips at the same time. Business customers- they have NO support in the call center. They will have you reach out to departments who again have no idea what they are talking about and most of those calls have to go to the branch even though they know branches can't take the incoming call volume. Metrics-- forget it. You couldn't do well if you tried. If you can get to a point where they no longer monitor, you're set. If you make it that long but they don't train you properly nor any of the other departments and they set expectations they cant even help you achieve. PTO? Yes ,you have plenty. Not for sick time though. If you use it for sick days you'll accrue attendance points. I had never in my life worked somewhere that I was so angry to clock in and so ready to leave that company. How these under qualified unprofessional ghetto people end up as managers I'll never understand. Most people want a laid back job but when it's TOO laid bad to the point where you are failing at everything you do and actually disappointed at how many customers you have to upset for no reason whatsoever....all due to laziness ...it just isn't worth it. Can you advance ? Not when you can't succeed in the basic position-they will have you on a plan to raise your metrics even though they are listening to the bad calls where you partner with supervisors and those supervisors don't even have the answers ...it's just a cycle of failure and terrible customer service.

-no consistency with policies. Policies are hard to find using the tools they give us -system is extremely outdated and slow -managers & market directors are all on a power trip & will say the most unprofessional inappropriate things and get away with it. -alot of pressure to make sales, worst incentive plan ive ever seen -lots of nepotism -no privacy within the cubicles. Other customers could hear other customers concerns/information