First Watch Server/Waiter reviews

3.5

52% would recommend to a friend

(292 total reviews)
avatar

Chris Tomasso

49% approve of CEO

54% positive business outlook

Server/Waiter employees have rated First Watch with 3.5 out of 5 stars, based on 292 company reviews on Glassdoor. This indicates that most Server/Waiter professionals have a good working experience there. First Watch is rated in line with the average (within 1 standard deviation) by Server/Waiter professionals compared to other employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

292 reviews
4.0
Oct 23, 2025

Ehhh

Recommend
CEO approval
Business Outlook

Pros

Decent money in beginning when opened

Cons

Opened too many locations nearby

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First Watch Response
8mo
Thank you for taking the time to leave this review! We appreciate hearing about your personal experience and are glad to learn that you enjoy working at First Watch. Thanks again for the review – we appreciate you.  
4.0
Sep 26, 2025

Manager counts

Recommend
CEO approval
Business Outlook

Pros

Fun and can make lots of friends working here. Easy shifts that end at 2:30-3pm.

Cons

Your money may depend on your manager and on location. Some managers give you 3 tables a shift. Others will give you 4-5. Depending on if the manager gives the employees trust to manage their tables/ cares about how much servers make, you can make a lot. If not, managers will overfill the floor with too many servers and your team will make less overall.

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First Watch Response
9mo
Thanks so much for taking the time to leave this review! We’re happy to hear you enjoyed great friendships and hours. We’d love for you to call our anonymous employee hotline at 844-484-8963 with additional feedback. This feedback helps the management team work to improve the experience of each employee. Thanks again for taking the time to submit your review.
2.0
Sep 24, 2025
Recommend
CEO approval
Business Outlook

Pros

1- During the high season they’ll need you to work as much as possible. 2- Morning shift, out by 4 the latest. 3- if full time will make decent money. 4- closed Christmas and thanksgiving.

Cons

They only give full time schedules to black aprons. EXCESSIVE amounts of side work, includes scrubbing floors/walls and doing things a cleaning company should be doing but they rather not pay anyone else to do. This place(management)doesn’t care for their employees, whatever they taught you during the training throw it out the window because there’s one thing they’re good at and that is inconsistency. Constantly change of management. They’ll blame kitchen and you for anything, when they decide to crash down the kitchen for sitting the whole restaurant at once while having dozens and dozens of Togo’s but won’t turn off because ALL THEY CARE about its NUMBERS. No benefits here unless you’re a full time employee and at my location, they would rather have 50 employees than to have 20 full time and committed. When it comes to any issues even the higher ups don’t care, they’ll shorten your hours and make you want to quit because then you won’t be able to make enough. Toxic environment to work at, managers don’t even listen or care. Get ready to roll and polish because it’s all we do whenever we have no tables or also during, (if the walls are clean enough) it’s a whole bucket and sometimes two per person We help dishwasher unload dishes, it’s apparently a servers side work now. I could go and on, about the cons of working here, but that YOU FIRST is a big lie.

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First Watch Response
9mo
Thank you for sharing your feedback. We’re firm believers that when you know better, you do better…so we really appreciate your feedback. We pride ourselves on our “You First” culture and are disappointed to hear your experience wasn’t a positive one. Every day we strive to show appreciation for our teams and listen to their concerns. Would you mind providing us with more information by calling our anonymous employee hotline at 844-484-8963? Thanks again, and we hope to hear from you soon.
Viewing 13 - 15 of 292 Reviews

Glassdoor has 1,926 First Watch reviews submitted anonymously by First Watch employees. Read employee reviews and ratings on Glassdoor to decide if First Watch is right for you.