FirstEnergy reviews

Its a place where the focus is literally keeping the lights on. You're not likely to be at the bleeding edge of any discipline while working at FE. It's primarily about risk management and choosing the solution that solves the problem with the lowest potential impact. The company itself has a more traditional culture, although some groups are trying to change that and are accepting of more flexible and contemporary policies and management styles. Still, it can be a bit stifling at times and the general practice is to follow what has worked in the past rather than try something completely new.

Terrible management, micro-management, Unrealistic stats expected, No flexibility, Highest turnover I've ever seen-you honestly feel like you work in a sweat shop. Don't work here unless you desperately need income and you don't plan to stay for more than a few months. You'll work late at night, weekends, early mornings if there are any kind of outages. (And there always are because FE has grown so large that they can't feasibly take care of their equipment). On-call weeks, be prepared to work holidays if there are outages as well. You can't bid out of the call center until after two years. You can't leave at the end of your shift until all calls are clear. You are told when to take your 2 -15 min breaks and your 30 min break. often times the bathroom is full or closed for cleaning so you generally get stuck not going. Angry customers on phone complaining about their bill, costs, lack of service with equipment and long call waits.