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FirstKey Homes

Engaged Employer

FirstKey Homes Customer Service Representative reviews

3.0

Be the first to recommend this company

(1 total review)
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Mark Smith

Not enough data to show CEO approval

Ratings by category

4.0

Diversity & inclusion

4.0

Compensation and benefits

3.0

Senior management

3.0

Career opportunities

2.0

Work/Life balance

1.0

Culture & values

Ratings by demographic groups

Reviews by job title

1 review
3.0
Mar 1, 2022

Poor training

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Shows empathy. compensation, diversity, gift cards

Cons

No training, high turnover rate, role not clearly communicated.- highly escalated call center. Residents are not satisfied. CSRs are typically unable to provide a solution.

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FirstKey Homes Response
4y
Thank you for sharing your feedback! We have taken some big steps in bolstering our Training/L&D teams over the last couple months and hope to make this a best in class service.
Related searches: FirstKey Homes Customer Service Representative jobs | FirstKey Homes Customer Service Representative salaries | FirstKey Homes benefits | FirstKey Homes interviews
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