Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,430 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Benefits are good for tickets and insurance" ((in 131 reviews)); "Many of the support/heart of house team members are great people and are passionate about what they do." ((in 104 reviews)); "Work/life balance is good but the people are the BEST!" ((in 49 reviews)); "Great team and people to work with" ((in 44 reviews)); "Great work environment and people" ((in 33 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 126 reviews)); "Management is bad but can improve" ((in 101 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 53 reviews)); "No training and help from previous employees." ((in 44 reviews)); "Salary is low for the average" ((in 40 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,362 total reviews)

David Diestel

87% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,362 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews

3.0

Oct 20, 2024

Okay

Front desk worker

Recommend

CEO approval

Business Outlook

Pros

Good pay, and insurance options.

Cons

Bad communication High turnover No safety net if a building ends their contract.

FirstService Residential Response

1y

Thank you sincerely for your feedback and dedicated service. We're committed to addressing your concerns about communication, turnover, and job satisfaction. Improving these areas is a top priority for us, and your insights are incredibly valuable. We aim to create a supportive and positive work environment, and we deeply appreciate your continued thoughts and suggestions to help us grow together. Please feel free to reach out at any time. Your well-being and satisfaction matter to us. – Rachel M. Eibl | Vice President, Human Resources

4.0

Oct 17, 2024

Very easy job but may differ upon locations

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

The location I was at, felt very easy to understand my responsibilities and connect with the residents

Cons

It feels like there is very little upper management oversight so if you have an issue with your managers, you feel SOL

FirstService Residential Response

1y

Thank you for taking the time to share your feedback about your experience at FirstService Residential. We strive to provide a positive workplace culture and take your input seriously. As we are always looking to learn and grow, please don’t hesitate to reach out with specific information or suggestions on how we could improve for the future. Wishing you the best of luck in your next step. - Kaitlin Buccheri, Communications and Engagement Manager

5.0

Oct 16, 2024

Great work environment

Talent acquisition manager

Recommend

CEO approval

Business Outlook

Pros

Amazing culture and leadership. Company really care about employees and their well-being.

Cons

Some things we should improve when hiring new employees but we can`t control because of board member decisions (clients). Maybe if we had better agreements with our clients could be better.

FirstService Residential Response

1y

Thank you for sharing your positive experience with us. FirstService Residential takes pride in knowing our employees and customers have exceptional experiences. We appreciate your thoughtful feedback. - Emily, Global Director of Talent Acquisition

Viewing 316 - 318 of 2,362 Reviews

Jobs at FirstService Residential

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)