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FirstService Residential

Engaged Employer

FirstService Residential reviews

3.8

74% would recommend to a friend

(2,357 total reviews)
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David Diestel

86% approve of CEO

74% positive business outlook

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,357 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews
2.0
Feb 21, 2017

Financial Analyst

Recommend
CEO approval
Business Outlook

Pros

If you ask, you will get help (although with an attitude as if you are incompetent). You will learn to work in a fast paced demanding environment. Co-workers are friendly, young atmosphere that tends to be immature.

Cons

If you are not liked, you will not succeed. Advancement in career is not based on performance, but on how popular you are. If you are good at what you do, you are pigeonholed into staying in that position forever. Raises and bonuses are unheard of, FSR is not willing to pay the Financial Management Team what they deserve so there is low morale, everyone is generally unhappy. Since the financials are not regulated, there are no internal controls and you will not get good accounting experience here. The managers do not have their CPA or any real qualifications so there is not much to learn - accounting wise. Turnover is so high and no one takes the job seriously, just a pit-stop in their career. They will hire anyone with a pulse, so if you are desperate you will get hired but will be worked to the bone. Also, managers/employees will go into the Director's office to complain/gossip about other employees for hours on end (no exaggeration). It is so abnormal and strange and quite disturbing. Also will gossip with HR, makes the environment very uncomfortable.

1.0
Sep 8, 2016

Terrible company

Recommend
CEO approval
Business Outlook

Pros

No pros. Very long hours. Accounting software is not accurate so you are stuck manually fixing reports. Microsoft programs always crashing or corrupting. Upper management apparently thinks ownership of people still exists. Upper management will work you to the bone. If she doesn't like you, she will make it miserable for you. Upper management does absolutely nothing throughout the day. They are not knowledgeable in accounting whatsoever.

Cons

Terrible company to work for. Also, illegal reporting is something they are involved in. Reporting is very messy and they should be embarrassed on what they produce for clients.

1.0
May 24, 2016

Not sure what service they put first...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

To be honest, I cannot think of any. When they took over our community, it sure sounded good, and unfortunately, several of us fell for their "yay we are so great and things will be so much easier with all of our technology" routine instead of taking the offered severance and moving on!

Cons

When they took over our community we lost 13 employees. They replaced the 13 lost with ONE. ONE person from the corporate office. This meant that those of us who stayed on with First Service were doing our regular jobs, and then some. They never bothered to find out what anybody's job was or how our association was run (successfully for over 20 years). The management was awful. Condescending to employees and to homeowners. There was very little training or support. We were given a "help line" to call if we had questions, but everytime someone from our office called the help line people told us they had no idea and they were overworked without training as well. Homeowners did not have their calls returned or their questions answered. The management from First Service was seen rolling their eyes at employees when employees would tell them a homeowner wanted to speak with them. The First Call (or, cult session, as it is known at our office), is a joke. They ask you what comments or ideas for improvement you have - but be warned, if you have any comments about something that isn't working or something you think can be improved upon, they don't ACTUALLY want to hear it. They will tell you they'll "take care of that" and then will completely ignore the problem.

Viewing 34 - 36 of 2,357 Reviews

Glassdoor has 2,425 FirstService Residential reviews submitted anonymously by FirstService Residential employees. Read employee reviews and ratings on Glassdoor to decide if FirstService Residential is right for you.