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      FirstService Residential

      Engaged Employer

      FirstService Residential reviews

      3.8

      74% would recommend to a friend

      (446 total reviews)
      avatar

      David Diestel

      87% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.7

      Senior management

      3.7

      Compensation and benefits

      3.7

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      446 reviews

      Reviews about "Compensation"

      Return to all reviews
      4.0
      Feb 25, 2025

      People are wonderful, but corporate doesn't seem that involved

      Night porter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wonderful on-site team, understanding management, and non-strenuous work. Great early job or something for a college student.

      Cons

      Pay is determined by HOA rather than company, so performance does not affect pay raises. Corporate pays seemingly bare minimum attention to on-site locations, and has an internal culture rather disconnected from the reality of working on-site. Corporate is introducing new AI system that seems to be geared to replace some employees and make a worse experience for customers as well.

      avatar
      FirstService Residential Response
      1y
      Thank you so much for this well rounded and robust review! We are currently actively taking strides in many of the areas you called out as opportunities and will pass on this feedback to the correct teams so we can continue to guide those initiatives appropriately. We're constantly working on improving our processes and programs and are so happy to have you with us and certainly know how important our on-site teams are to the FirstService family. Thank you for all you do! - Kaitlin Buccheri, Communications and Engagement Manager
      3.0
      Feb 20, 2025

      Great Company, But Needs Improvement

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Positive and supportive work culture, great SOP's, training & onboarding. Nice, modern office. Good pay. Benefits are expensive, but good coverages. Management is generally pleasant to work with.

      Cons

      Accounting department needs improvement. They are not held accountable for mistakes and do not "do what's right" to make it right for the customer. Executive leadership makes excuses for the department instead making improvements. Team lacks experience, industry knowledge, are not customer focused and cannot meet deadlines. When submitting issues via ticket or email, I was lucky if I received a response within 30 days, if at all. I would recommend hiring more seasoned accounting staff who have a background in property management. While they may require higher pay, it could be absorbed by the HOA and we could provide better service to our customers.

      1.0
      Feb 10, 2025

      Planned Companies

      Porter
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have been with the company for a number of years.

      Cons

      The pay is below minimum wage.

      avatar
      FirstService Residential Response
      1y
      Thank you for sharing your feedback. We take any concerns about compensation seriously, and we are committed to providing fair and competitive pay to all of our employees in compliance with applicable labor laws. If you have specific concerns about your pay or any other aspect of your experience, we encourage you to reach out to our HR team directly. We value our employees and strive to maintain an open line of communication to ensure everyone feels heard and supported. - Kait Buccheri, Communications and Engagement Manager
      Viewing 40 - 42 of 446 Reviews
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