Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,433 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 74% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at FirstService Residential?

74% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Benefits are good for tickets and insurance" ((in 128 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 107 reviews)); "Work/life balance is good but the people are the BEST!" ((in 48 reviews)); "Great work environment and people" ((in 34 reviews)); "Great company culture and core values" ((in 33 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 126 reviews)); "Management is bad but can improve" ((in 102 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 55 reviews)); "No training and help from previous employees." ((in 41 reviews)); "Salary is low for the average" ((in 39 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

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FirstService Residential

FirstService Residential reviews

3.8

74% would recommend to a friend

(2,365 total reviews)

David Diestel

87% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.7

Senior management

3.7

Compensation and benefits

3.7

Career opportunities

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,365 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Jan 7, 2026

Great Team and Positive Environment at Local Level

Director

Recommend

CEO approval

Business Outlook

Pros

FirstService Residential provides strong exposure to the property management and HOA/condominium industry, offering hands-on experience across accounting, operations, and client-facing responsibilities. The San Antonio portfolio includes a variety of communities, which helps employees develop a broad understanding of association accounting, budgeting, reserve management, and owner relations. The team environment can be collaborative, and employees who are proactive and detail-oriented have opportunities to build practical skills and take ownership of their work. The role is especially valuable for those looking to deepen their experience in community association management and real estate accounting.

Cons

Workload can be heavy at times, particularly during budget season, month-end close, and periods with staffing constraints. Processes and expectations may vary by community, which can create inefficiencies and added pressure. Communication between departments and consistency in procedures could be improved, and career advancement opportunities may not always be clearly defined. Work–life balance can fluctuate depending on portfolio size and reporting deadlines

FirstService Residential Response

1mo

Thank you so much for this well rounded and robust review! We are currently actively taking strides in many of the areas you called out as opportunities and will pass on this feedback to the correct teams so we can continue to guide those initiatives appropriately. - Emily, Director of Talent Acquisition

3.0

Jan 6, 2026

Good job for college students

Resident relations specialist

Recommend

CEO approval

Business Outlook

Pros

When it's laidback, it is chill. When it's stressful, it is STRESSFUL, Lots of downtime, especially the evening and graveyard shifts. Some of the residents are really nice, but some are also entitled

Cons

Management dictates the whole experience. The more chill they are, the better your life will be,

1.0

Jan 6, 2026

PTSD

Property manager

Recommend

CEO approval

Business Outlook

Pros

I have made some great friends there.

Cons

The work culture and atmosphere is absolutely atrocious. And with all these constant mergers - the managers remain overworked and underpaid. The turnover rate at this place should also be noted as big red flag.

FirstService Residential Response

6mo

Thank you for sharing your feedback. We’re glad you were able to build meaningful relationships with your colleagues. We also appreciate your candid input regarding workload, compensation, and turnover. Feedback like this helps us identify areas to improve as we continue to support our teams and create a more positive work environment. - Kaitlin Buccheri, Communications and Engagement Manager

Viewing 547 - 549 of 2,365 Reviews

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Great Team and Positive Environment at Local Level

Good job for college students

PTSD

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