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      FirstService Residential

      Engaged Employer

      FirstService Residential reviews

      3.8

      74% would recommend to a friend

      (446 total reviews)
      avatar

      David Diestel

      87% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.7

      Senior management

      3.7

      Compensation and benefits

      3.7

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      446 reviews

      Reviews about "Compensation"

      Return to all reviews
      2.0
      Oct 28, 2024

      Not very fair to lower-tiered management employees

      On site property manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Impeccably maintained offices, good company culture. Plenty of benefits.

      Cons

      Annual salary is very low for On-Site Assistant Property Managers. Then they give you a whole 2% (whoopie!) raise at the end of the year. The firm is great at acquiring buildings to manage, but due to the lackadaisical involvement and poor communication between SOME portfolio managers and the Boards of the condos and coops they manage, they are also good at losing the accounts to other PM firms.

      avatar
      FirstService Residential Response
      1y
      Thank you for taking the time to write a thoughtful review. As we grow, we are finding ways to make improvements in the areas you've mentioned and are always looking to share feedback with our leadership teams and managers on how we can improve our processes. We appreciate hearing about your personal experience with us, and wish you the best of luck in your future endeavors. - Kaitlin Buccheri, Communications and Engagement Manager
      2.0
      Oct 24, 2024

      Too little pay for the quality of work

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote Work Training provided Daily Meetings

      Cons

      Too little pay for the amount of work. The bonus is not even enough to make a difference in your monthly financial needs, and the 5-minute Total Handle Time requirement is not nearly enough time to deal with the level of problems customers face. If you really want to help a customer, there goes the bonus and continuous pressure from leaders to manage your time.

      avatar
      FirstService Residential Response
      1y
      Thank you for your honest feedback and for sharing with us some areas in which we can improve as a company. Wishing you all the best in your future endeavors. - Emily, Global Director of Talent Acquisition
      3.0
      Oct 20, 2024

      Okay

      Front desk worker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, and insurance options.

      Cons

      Bad communication High turnover No safety net if a building ends their contract.

      avatar
      FirstService Residential Response
      1y
      Thank you sincerely for your feedback and dedicated service. We're committed to addressing your concerns about communication, turnover, and job satisfaction. Improving these areas is a top priority for us, and your insights are incredibly valuable. We aim to create a supportive and positive work environment, and we deeply appreciate your continued thoughts and suggestions to help us grow together. Please feel free to reach out at any time. Your well-being and satisfaction matter to us. – Rachel M. Eibl | Vice President, Human Resources
      Viewing 61 - 63 of 446 Reviews
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