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FirstService Residential

Engaged Employer

FirstService Residential reviews

3.8

74% would recommend to a friend

(2,359 total reviews)
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David Diestel

86% approve of CEO

74% positive business outlook

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews
1.0
Jan 11, 2026

Poor Training - Heavy Consequences

Recommend
CEO approval
Business Outlook

Pros

Great assets to manage. Luxury to a "T".

Cons

Doesn't give proper training but employees get heavy consequences and write-ups for doing things wrong. They also hold subordinates responsible for their managers failures.

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FirstService Residential Response
3w
Thank you for providing your feedback on your experience with us. We will be sure to pass along your feedback to the appropriate groups, as we are always focused on continuous improvement. - Emily, Director of Talent Acquisition
3.0
Jan 7, 2026
Recommend
CEO approval
Business Outlook

Pros

FirstService Residential provides strong exposure to the property management and HOA/condominium industry, offering hands-on experience across accounting, operations, and client-facing responsibilities. The San Antonio portfolio includes a variety of communities, which helps employees develop a broad understanding of association accounting, budgeting, reserve management, and owner relations. The team environment can be collaborative, and employees who are proactive and detail-oriented have opportunities to build practical skills and take ownership of their work. The role is especially valuable for those looking to deepen their experience in community association management and real estate accounting.

Cons

Workload can be heavy at times, particularly during budget season, month-end close, and periods with staffing constraints. Processes and expectations may vary by community, which can create inefficiencies and added pressure. Communication between departments and consistency in procedures could be improved, and career advancement opportunities may not always be clearly defined. Work–life balance can fluctuate depending on portfolio size and reporting deadlines

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FirstService Residential Response
3w
Thank you so much for this well rounded and robust review! We are currently actively taking strides in many of the areas you called out as opportunities and will pass on this feedback to the correct teams so we can continue to guide those initiatives appropriately. - Emily, Director of Talent Acquisition
1.0
Jan 6, 2026
Recommend
CEO approval
Business Outlook

Pros

- Friendly environment -Remote /Hybrid workplace

Cons

- Management not knowledgeable - cleint act mgt not trained or knowledgeable - Accounting dept not organized - No written procedures

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FirstService Residential Response
5mo
Thank you for taking the time to share your feedback. We’re glad to hear you experienced a friendly environment and valued the flexibility of our remote and hybrid workplace options. We also appreciate your candid input regarding training, processes, and organization. Feedback like this is important, as it helps us identify where we need to continue improving. We are actively focused on strengthening training programs, enhancing knowledge-sharing across teams, and documenting clearer procedures to better support our associates and deliver consistent service to our clients. We value open dialogue and encourage associates to share feedback directly with leadership or Human Resources so we can continue to learn, grow, and improve together. Thank you again for your perspective.
Viewing 64 - 66 of 2,359 Reviews

Glassdoor has 2,427 FirstService Residential reviews submitted anonymously by FirstService Residential employees. Read employee reviews and ratings on Glassdoor to decide if FirstService Residential is right for you.