FirstService Residential reviews

The San Francisco mid-rise division suffers from poor leadership, a disingenuous and pretentious work atmosphere, and toxic culture. The root of the problem is disingenuous, vindictive, and disgruntled LEADERship. The company allows this continued ineptitude because replacing “them” and fixing over a decade of incompetence would be a monumental task. This has fostered a culture of anti-growth, where promotions are blocked and frowned upon. The extremely high turnover perpetuates this atmosphere; they cannot afford to lose employees, even when someone wants to move within the company. To enforce this, LEADERship and/or upper management will strategically use PIPs or concoct corrective action plans to block internal transfers. In my three years at the company, there was not a single genuine promotion within the entire San Francisco mid-rise division. The only exceptions were a couple of community managers who became senior community managers after 10 years with the company. I witnessed more self-imposed demotions than promotions. Ultimately, the LEADERship is focused on maintaining a veil of deception over the boards they supposedly serve. Little to no effort is put into genuinely improving the communities. Instead, all energy is spent on the pretense of service, resulting in bare-minimum effectiveness for maximum expenditure. If you are not a community manager, there is little to no training provided, which further perpetuates a culture of career stagnation. Disclaimer: this review only provides a small glimpse of the many cons.

Monthly Meetings Demanding Residents Lack of communication from management