Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,429 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (32) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits and perks for meeting performance goals" ((in 130 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 103 reviews)); "Work/life balance is good but the people are the BEST!" ((in 50 reviews)); "They give great training and development." ((in 45 reviews)); "Great team and people to work with" ((in 40 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 130 reviews)); "Management is bad but can improve" ((in 103 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 56 reviews)); "Salary is low for the average" ((in 41 reviews)); "Poor leadership with no interest in employee development." ((in 37 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,361 total reviews)

David Diestel

86% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,361 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews

3.0

May 22, 2025

Pretty Decent

Manager

Recommend

CEO approval

Business Outlook

Pros

Okay Pay. Decent benefits. Lots of technology.

Cons

Lack of support. Need more staff at properties. Very demanding.

FirstService Residential Response

1y

Thank you for your feedback. We're glad you found the pay, benefits, and technology to be positive aspects of your experience. We hear your concerns about staffing and support. These are ongoing priorities for us, and we’re actively working on ways to better assist our teams in real time and ensure proper coverage at our properties. We appreciate your input—it helps guide our improvements. - Kaitlin Buccheri, Communications and Engagement Manager

4.0

May 20, 2025

Great place to work

Assistant property manager

Recommend

CEO approval

Business Outlook

Pros

• Great company morale and energy! You can see the efforts for diversity & inclusion go to great lengths • The benefits package under FirstService is one of the best! I loved my insurance options, as well as the fact that any questions i had about my benefits were answered thoroughly (and quickly!). The team was always pleasure to work with. • • My on-site Community Managers were supportive and encouraging when it came to growth in the industry. I may have had an exceptionally positive experience, but i believe FirstService does its best to choose the top candidates for Community Manager roles.

Cons

• Many issues with turnover when obtaining new accounts. On-site staff was left to deal with lack of corporate office support on multiple occasions. The Regional Director assigned to our property had far too many accounts to manage and ultimately could not help us out with on-site management more often than not. •

FirstService Residential Response

1y

Thank you for your positive feedback—we're glad to hear you felt supported, valued the benefits, and experienced strong team morale. We're also grateful for your honesty about the challenges during account transitions. Improving that process and ensuring stronger support from leadership is a priority. Your insights help us do better, and we appreciate your contributions. - Kaitlin Buccheri, Communications and Engagement Manager

1.0

May 15, 2025

Horrible deteriorating company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people I work with at my level

Cons

Company, culture, human resources people, leadership, job security, and support. This company is very political. You will only succeed if the right people like you no matter how good of a job you do. Recently there have been really good people that have been fired for no reason. I watched my direct supervisor get fired because a few people in the office didn’t like being questioned about where they were and what they were doing and complained to the president of the company. And other people can’t do their job and are promoted and rewarded. Most of us live in fear of being terminated if we take a wrong step from everything that we’ve seen over this last year. Take a look and see the lawsuits against this company. A couple of us long standing employees are currently looking for other jobs and are leaving as soon as possible.

FirstService Residential Response

1y

Thank you for your feedback. While we are sad to hear about your experience, we will escalate your concerns to local and regional leadership. - Kaitlin Buccheri, Communications and Engagement Manager

Viewing 172 - 174 of 2,361 Reviews

Jobs at FirstService Residential

Front Desk Associate (Overnight)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)