FirstService Residential reviews

Accounting is horrible; constant mistakes that need to be corrected. Nobody answers their phone or responds to email. You have no idea if your request is being handled or if the email is lost in cyber-space. Forget getting an emergency check cut if you need one, it takes forever to process. Very long wait times for the Customer Care line. Once an owner does get through (usually about 20 + minutes) the representative will direct them back to the manager. Upper management refuses to believe the customer about the wait times for the call center so this issue will never be resolved. No administrative support. So if you are a portfolio manager or an onsite manager without an admin, then you will be buried in a sea of corporate paperwork. It makes it very difficult to manage properties when you are buried in paperwork. Too many computer systems that don’t talk to each other. So you will have 16+ passwords, and if you need to fix an error in one program then you need to have it corrected in several programs. As a manager you are forced to sell ancillary products and you are penalized if you do not. Upper management refuses to listen to the requests of the boards. They force their customers to fit into their inflexible corporate model. Managers are over worked and not supported and board members see this. Associations are leaving FirstService, and FirstService has been having difficulty signing on new Associations due to their reputation. FirstService cannot attract talented property managers due to their reputation. Any new manager coming on board quickly realizes the issues and they regret their decision to work for FirstService.