FirstService Residential reviews

Too many layers of "management". The actual "property managers" must always confer with above and "we'll get back to you" seemed to be the standard answer. Created unrealistic time lines for completion of jobs because they were rarely on-site to comprehend what was going on. At the same time tried to schedule small tasks down to the minute never allowing any transition time to prepare to correctly handle the job that needed done.

People with no industry experience or leadership ability were hired and inexplicably promoted to positions of great influence. The massive turnover (30 plus managers come and gone in less than 18 months) and loss of accounts should be a clue that something is very, very wrong here but nobody with any power to change things seems to notice or care. If you choose to work in this office, know that you will be handed a portfolio of properties that have probably had several other managers that year. You will receive no training or guidance, and when you are completely overwhelmed, you will be told it's your fault for not being able to handle it. Your director can't help you, because she doesn't know how to manage properties either. You will hate this job and quit after a couple of months just like the 29 people who had the job before you.