Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,429 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (32) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits with a healthcare company that is very common" ((in 131 reviews)); "Many of the support/heart of house team members are great people and are passionate about what they do." ((in 109 reviews)); "Work/life balance is good but the people are the BEST!" ((in 48 reviews)); "Great team and people to work with" ((in 46 reviews)); "Great work environment and accountability." ((in 35 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 126 reviews)); "Management is bad but can improve" ((in 96 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 56 reviews)); "Salary is low for the average" ((in 44 reviews)); "No training and help from previous employees." ((in 42 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,361 total reviews)

David Diestel

86% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,361 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews

1.0

Feb 24, 2025

It's a Mess

Support services

Recommend

CEO approval

Business Outlook

Pros

Culture can be nice with get together and fun activities

Cons

Turn over is not managed (VP calls is growing pains but they've yet to stop) I don't think a single person at this office has maintained their position during my years employed here, either moving to new departments in hopes of better management or leaving entirely. The blatant favoritism of half the staff and do as I say not as I do attitude from upper management is infuriating. Add to that the delegation of tasks to other departments due to high turn over makes working here not ideal to say the least. Community Managers have the best perks, but most are over worked while the AR/GL teams have the best management but she's so overworked getting a quick answer or assistance from her is almost impossible. The skeleton departments (sometimes only one person departments) make gaining assistance and taking time off headache inducing and near impossible as all time off has to be approved by supervisors. Despite PTO and vacation time being part of your 'perks'. My recommendation don't walk away from this but run, it's sincerely spiraled out of control in the past few years and I can't in good conscience recommend working here to anyone. Any VP who says you will give blood, sweat, and tears to a job needs to reevaluate how much they push their workers. I don't mind sweating but if I'm giving blood and tears something is wrong.

FirstService Residential Response

1y

We hope that every associate has a positive experience with FirstService Residential but realize that there are circumstances where this may not happen. We apologize that your experience isn’t reflect the positive culture of family to which we strive. Thank you for your feedback, as the only way we can improve is to hear honest comments from our associates. We hope you can feel open to sharing this feedback directly with your leadership team to collaborate towards improvement in the areas you called out. - Kaitlin Buccheri, Communications and Engagement Manager

5.0

Jan 28, 2025

Amazing

Parking attendant

Recommend

CEO approval

Business Outlook

Pros

Friendly team members and a quiet place

Cons

too good to be real, weird

FirstService Residential Response

1y

Thank you so much for your positive feedback! We hope your experience here continues to be amazing! - Emily, Global Director of Talent Acquisition

2.0

Dec 19, 2024

Lots of Changes - Beware

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Lots of employees with shared experiences and common interests. I've met some great people at the company and am still friends with many. Also, the expectations for my job were fairly low, so work life balance was good in that sense.

Cons

The CEO is restructuring and laying off employees. Due to the layoffs, employee morale appears low among those I've kept in touch with. There was no announcement as to why, so can only assume it's to reduce cost and increase profitability and stock price. It's a big company and I witnessed corporate politics and "left arm doesn't know what the right arm is doing" frequently. Doing a good job can be secondary to who you know, in my experience. Also, leadership makes decisions that seem disconnected from the challenges employees were facing, based on what I observed. Leaders who I would joke around with and go to lunch with regularly suddenly turn their back and pretend they never knew you when David initiates a layoff in your department. They're always hiring, which could raise some questions about employee turnover. Last, my salary was approx. 20% lower than what I'm seeing in the job market currently.

Viewing 232 - 234 of 2,361 Reviews

Jobs at FirstService Residential

Front Desk ( Part Time )

Front Desk ( Part Time )

Front Desk ( Part Time )

Front Desk Associate (Part Time)

Front Desk ( Part Time )

Lauderdale-by-the-Sea, FL