Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,429 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (32) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Benefits are good for tickets and insurance" ((in 133 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 101 reviews)); "Work/life balance is good but the people are the BEST!" ((in 50 reviews)); "Great work environment and people" ((in 36 reviews)); "Great company culture and core values" ((in 35 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 128 reviews)); "Management is bad but can improve" ((in 101 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 53 reviews)); "No training and help from previous employees." ((in 45 reviews)); "Salary is low for the average" ((in 40 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,361 total reviews)

David Diestel

87% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews

2.0

Mar 11, 2024

Be careful that they don't burn you out.

Property manager

Recommend

CEO approval

Business Outlook

Pros

Big Company. Good intentions. Pay well.

Cons

They don't live up to their words. Bad onboarding process. Hang you out to dry once they burned you out.

FirstService Residential Response

2y

Thank you for taking the time to share your feedback about your experience at FirstService Residential. We certainly strive to be open-minded and consistently evaluate our processes and procedures especially around the onboarding experience. As we are always looking to learn and grow, please don’t hesitate to reach out with specific information or suggestions on how we could improve for the future. Wishing you the best of luck in your next step and we hope you stay in touch! - Kaitlin Buccheri, Communications and Engagement Manager

5.0

Mar 11, 2024

Great place to work

Regional director

Recommend

CEO approval

Business Outlook

Pros

Having worked at other property management companies, FirstService does it right. Supports their employees and cultivates a positive culture.

Cons

As with any property management company, some after work hours are needed but this is an occupational hazard and not company specific.

FirstService Residential Response

2y

We are happy to see that you are enjoying your experience with FirstService Residential. Thank you for your hard work and dedication! - Kaitlin Buccheri, Communications and Engagement Manager

5.0

Jan 11, 2024

Review

Community manager

Recommend

CEO approval

Business Outlook

Pros

It was great working there. It was a great team environment. Everyone was willing to help out.

Cons

The salary could be higher.

FirstService Residential Response

2y

Thank you for taking a few minutes to share your positive experience with us! The people and culture here certainly make a huge positive impact! - Kaitlin Buccheri, Communications and Engagement Manager

Viewing 268 - 270 of 2,361 Reviews

Jobs at FirstService Residential

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Hilton Head Island, SC

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)