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      FirstService Residential

      Engaged Employer

      FirstService Residential reviews

      3.8

      75% would recommend to a friend

      (2,362 total reviews)
      avatar

      David Diestel

      87% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.7

      Senior management

      3.7

      Compensation and benefits

      3.7

      Career opportunities

      FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,362 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Nov 30, 2023

      Low Pay

      General ledger accountant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work was very straightforward and managers were very helpful

      Cons

      Low pay compared to the rest of the area

      avatar
      FirstService Residential Response
      2y
      Thank you for taking the time to share your feedback about your experience at FirstService Residential. We strive to provide a positive workplace culture and take your input seriously. We will use your feedback to evaluate our opportunities for improvement moving forward. Wishing you the best of luck in your next step. - Kaitlin Buccheri, Communications and Engagement Manager
      1.0
      Nov 22, 2023

      Not great

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      working from home was nice

      Cons

      Mistreatment by HR and management, support is unreliable and often unresponsive, systems often freeze and crash, pay is not enough given how aggressive the callers are

      avatar
      FirstService Residential Response
      2y
      We regret that you had a negative employment experience and will use this feedback to identify areas in which we can improve. - Emily, National Director of Talent Acquisition
      3.0
      Nov 5, 2023

      Good pay but expect A LOT

      Community manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Good pay and health benefits -Do not micromanage

      Cons

      -vacation/time off -tons of virtual “classes”, some even unrelated to your actual job, but barely any in person training on your actual property -expected to do an unreasonable amount of admin/paperwork on top of the HUGE workload -even if the board of directors is in the wrong the company will take their side because they don’t want to loose the management contract. For the reason I would list job security as a “con”

      avatar
      FirstService Residential Response
      2y
      We appreciate the time you took to write us a thoughtful review. We're always looking for ways to improve, especially as we grow, so we genuinely appreciate your feedback. - Emily, National Director of Talent Acquisition
      Viewing 271 - 273 of 2,362 Reviews
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      ReviewsFirstService Residential reviews

      Glassdoor has 2,430 FirstService Residential reviews submitted anonymously by FirstService Residential employees. Read employee reviews and ratings on Glassdoor to decide if FirstService Residential is right for you.