Firstsource Solutions Call Center Agent reviews

Thank you for your feedback. We're glad to hear that the 4 days on, 3 days off schedule worked for you and was a positive part of your time with us. However, we're concerned about the impact on your mental health and the lack of progression you felt was available. We understand that mental wellbeing is crucial, and we're always looking for ways to improve the overall work experience, which is why we have mental health first aiders on site and offer free counselling through our health benefit provider, Simply Health, to support our colleagues, no matter where you are located. We'll take your comments into account as we review our policies and practices to ensure that we're promoting a healthy work environment with opportunities for advancement.

Thank you for your feedback. We're pleased to hear that our time management policies worked well for you. Regarding your concern about professionalism, we're committed to maintaining a respectful and professional work environment. We encourage any colleagues experiencing this to share their concerns with their manager or HR so we can address any issues and make improvements.