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Firstsource Solutions

Engaged Employer

Firstsource Solutions Call Center Agent reviews

3.0

4% would recommend to a friend

(9 total reviews)
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Ritesh Idnani

Not enough data to show CEO approval

4% positive business outlook

Ratings by category

4.0

Culture & values

3.1

Diversity & inclusion

3.0

Career opportunities

2.1

Work/Life balance

2.1

Compensation and benefits

1.2

Senior management

Ratings by demographic groups

Reviews by job title

9 reviews
3.0
Aug 25, 2024

A ok place to work

Call center agent
Recommend
CEO approval
Business Outlook

Pros

Team and team leaders are some of the best people to work as everyone there has been there started from the bottom

Cons

As a outsourcing company they only my there money when people are in and working so have a very strict attendance policy

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Firstsource Solutions Response
1y
Thank you for sharing your experience with us at Firstsource. We're glad to hear that you've enjoyed working with our excellent teams and people. We believe that having a supportive and experienced team is essential to creating a positive work environment. We understand that following an attendance policy can be challenging, and we truly appreciate our colleagues for helping us maintain a high level of service for our clients. Your well-being and happiness at work are very important to us. If any of our colleagues are experiencing difficulties with attendance or any other issues, please know that we're here to support you. We have mental health first aiders, a full health benefits package, and free counselling services to help you through tough times. Please don't hesitate to reach out for support if you need it.
1.0
May 14, 2022

Awful

Call center agent
Recommend
CEO approval
Business Outlook

Pros

They pay the largest minimum wage, it doesn't matter how old you are

Cons

I started as an agent and moved up as an Sme, they don't change your title so they can move you about an up and down at any time, they don't put responsibility on those that do absolutely nothing, you only go up if you are friends with the right people, they run a ridiculous popularity contest even though they tell you at the start how easy it is to progress and how nice everything is (lies)

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Firstsource Solutions Response
4y
Thank you for your review. Here at Firstsource, we strive to provide a people-focused culture where our employees can thrive and progress in their careers. Our leadership teams are always on hand to provide guidance and support and readily offer opportunities at appropriate points in your career. The ability to step up allows you to try out new roles and demonstrate your abilities – it’s a great way to progress and move into the talent pool if you do a good job. We're sorry it didn’t work out better for you and wish you all the very best in your future career.
Viewing 4 - 6 of 9 Reviews
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